Service Operations Manager

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Stannah Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1867

🏭 Manufacturing

🤝 B2B

👥 B2C

Manufacturing • B2B • B2C

Stannah Group is a British engineering and manufacturing company that designs, manufactures, supplies and services lifts and stairlifts for homes and buildings. The company produces stairlifts and homelifts for residential customers and larger lift products and installation/maintenance services for commercial buildings such as hotels, hospitals, stations and schools. Stannah also operates a global distribution network, offers maintenance, repair, refurbishment and modernisation services, runs apprenticeship and engineering roles, and reports having sold over 1,000,000 stairlifts worldwide and more than 30,000 lifts in the UK.

📋 Description

• Analyse service data, identify improvement opportunities, and support branches in enhancing safety, efficiency, and reliability • Manage people, budgets, and resources to deliver business objectives and exceptional customer service • Provide oversight and guidance on maintenance, repairs, modernisation projects, retrofit programmes, and bespoke contracts • Optimise parts management, operational processes, and branch assets to improve performance and reduce costs • Coach managers, support training and apprenticeships, and build a high-performing, customer-focused culture

🎯 Requirements

• Significant experience in the lift industry or a similar service-led engineering environment • Proven track record in managing complex maintenance and repair operations • Strong leadership skills with experience managing managers and leading high-performing teams • Excellent communication, stakeholder management, and customer service skills • Degree or equivalent qualification • Valid UK driving licence • Willingness to travel • Appropriate right to work must be held by applicants • Sponsorship is not available

🏖️ Benefits

• Profit Share Bonus Scheme, paid to all employees every quarter, based on Group Company profits • 25 days holiday, plus bank holidays • Holiday scheme to buy extra days’ annual leave • Pension Scheme with matched contribution/salary sacrifice • SimplyHealth Cash Plan covering health costs including dental, optical, physiotherapy, chiropody treatments and more • Life Assurance Scheme • Long Service award scheme, with holiday benefit • Company Benefits Discount Rewards Scheme, including shop discounts, hotel discounts, days out, and more • Employee Assistance Programme supporting and enhancing well-being • Enhanced maternity and paternity provision • Car Allowance