Presales Consultant

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ANYWHERE365®

WebsiteLinkedInAll Job Openings

201 - 500 employees

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

Telecommunications • SaaS • Artificial Intelligence

ANYWHERE365® is a leading omnichannel Dialogue Management Solution and Virtual Contact Center for the Microsoft ecosystem. The company focuses on enhancing customer communications by providing scalable solutions for contact centers, including features such as call routing, AI capabilities, and cloud communications. Integrated with Microsoft Teams, ANYWHERE365® empowers every employee to participate in dialogues, optimizing productivity and enhancing customer experiences. With a focus on compliance and reporting, the company offers CRM integrations with tools like Microsoft Dynamics 365, Salesforce, and ServiceNow.

📋 Description

• Identify and design solutions to meet clients' technical requirements, leading workshops to scope and architect fit-for-purpose implementations • Provide expert technical guidance and support throughout all stages of the presales process • Conduct pre-sales product demonstrations showcasing our dialogue software capabilities • Evaluate and deliver proof of concepts for both prospective and existing customers • Support RFP and tender responses with technical expertise and documentation • Create and deliver compelling technical and product presentations to internal and external stakeholders • Collaborate closely with the Sales Team to qualify opportunities and progress deals • Proactively identify opportunities to enhance presales processes and team efficiency • Maintain and improve technical documentation and knowledge resources • Support the Professional Services team by providing clear technical requirements for solution implementation

🎯 Requirements

• Preferably 4+ years in a customer-facing role • Expertise in Microsoft Voice Technologies and Microsoft 365 • Awareness of HTML, JavaScript, CSS, and related web technologies • Experience integrating third-party APIs • Proven track record implementing and supporting technology solutions based on Microsoft Voice technologies • Commitment to staying up to date with new-to-market technologies to deliver industry best practice service offerings

🏖️ Benefits

• Opportunity to work with cutting-edge AI and dialogue software technology • Exposure to international clients and markets across our 22-country footprint • Career development within a rapidly growing, acquisition-active organization • Collaborative, innovative culture with a global team