Senior Manager, Presales Engineering

🕒 June 10

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔍 Pre-sales Engineer

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Twilio

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🔌 API

🤝 B2B

API • B2B

Twilio is a leading provider of cloud communications services that enables developers to build innovative communication solutions. Founded in 2008, Twilio has democratized access to communication channels such as voice, text, chat, video, and email through easy-to-use APIs. With headquarters in San Francisco and a global presence, Twilio empowers organizations of all sizes to engage effectively with their customers by integrating these communication capabilities into their applications.

📋 Description

• Partner with the Sales leadership team to set our strategy for finding, closing and supporting opportunities in our sales funnel and in our existing customer base. • Work across functions to ensure collaboration for shared goals and appropriate capacity for your team. • Build and roll out programs that enable the Presales Engineers to scalably accelerate our Sales funnel. • Attract, develop, and motivate a team of highly skilled and talented Presales Engineers, continually educating your team and seeking innovative solutions for improving your team. Ensure that your team has the support that they need to be successful as well as providing direct mentoring and guidance on a day to day basis. • Lead the technical strategy and technical forecast, determine what role Presales Engineers should play in accelerating new sign-ups, and how to deploy the team most effectively. Measure and communicate results – use data to communicate results and make decisions. • Set clear expectations for your team, remove obstacles where possible, and actively communicate tradeoffs to stakeholders when deciding where your team needs to focus. • Engage with Product, Support, Sales, Operations, Legal, Security, Engineering, and every single other department as necessary to make our customers successful on our platform.

🎯 Requirements

• 7+ years of relevant presales work experience within the SaaS or CPaaS industry, inclusive of BS in Computer Science or equivalent software engineering experience. • 3+ years of formal people leadership experience, with a proven track record of coaching for performance, fostering psychological safety, and supporting professional growth for team members at varying levels of seniority. • Proven ability to Drive Business Results not just by meeting targets, but by setting strategic priorities, empowering your team to work smarter, and making data-driven decisions that align with the broader organisation's goals. • Proven track record of building high performance teams and leading by example. • Superior written and verbal communication skills, with the ability to influence cross-functionally and resolve complex conflicts with sales leadership or other stakeholders through a "teach and demonstrate" approach. • A hands-on approach to problem solving. Always ready to handle customer blocking issues and work opportunities directly alongside your team. • A strong understanding of the developer adoption cycle, as well as experience in the technology areas relevant to Twilio’s market: contact centre, IP-based telephony, messaging, real-time communications, security, authentication, email, scaling web and mobile applications. • Tech-savvy leaders, experience with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) cloud application architecture and AI systems. • Experience with sales methodologies • Cross-functional experience in pre-sales or post-sales technical consulting, software engineering, or product management is a plus. • Comfortable with ambiguity and proactive in leading change. Demonstrated ability to communicate the "why" behind organisational changes, manage stakeholder expectations, and maintain team agility during periods of transition.

🏖️ Benefits

• Competitive pay • Generous time off • Ample parental and wellness leave • Healthcare • Retirement savings program