Director of Platform Operations

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £150k - £160k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Arbor Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

🤝 B2B

💰 Private Equity Round on 2020-12

Education • B2B • Software

Arbor Education is a rapidly expanding company dedicated to transforming the way schools operate by freeing staff from administrative tasks and enhancing collaboration. Utilizing a Management Information System (MIS), Arbor Education provides tools to improve school processes and educational outcomes for over 5,000 schools. Their mission-driven team, consisting of ex-teachers, education technology engineers, and specialists, is passionate about providing effective solutions to improve the educational sector. Founded in 2011, Arbor Education is driven by a commitment to innovation and the well-being of teachers and students, along with a dedication to diversity and inclusion in its workforce.

📋 Description

• Own Arbor’s operational backbone across its suite of applications • Bring Site Reliability Engineering, Security Engineering, and Developer Experience under single accountable leadership • Own availability commitments and be accountable for the 99.9% availability SLA • Define, publish, and govern SLO and error-budget frameworks • Lead observability, capacity planning, performance engineering, resilience testing, and toil reduction • Report availability, latency, and error-budget consumption to product teams, R&D leadership, executives, and relevant boards or customers • Drive systemic reliability improvements and resolve recurring causes, single points of failure, and architectural weaknesses • Define and operate vulnerability management across application code, dependencies, containers, and infrastructure • Build vulnerability reporting and dashboards and drive remediation backlog burn-down against SLAs • Embed security into engineering workflows through automated scanning, secure-by-default platform patterns, dependency hygiene, and team enablement • Partner with security leadership and the CISO on security posture, roadmap, compliance obligations, and audit evidence • Lead the move to “build it, run it,” giving product engineering teams production ownership including on-call, alerting, and operational health • Lead delivery of the internal developer platform, golden paths, self-service tooling, CI/CD, and environment provisioning • Run the platform as a product with internal customers, service levels, adoption metrics, feedback loops, and an impact-focused roadmap • Own engineering productivity metrics including deployment frequency, lead time for change, change failure rate, and time to restore

🎯 Requirements

• Proven senior leadership of SRE, platform, or infrastructure functions at scale • Accountability for availability against a defined SLA in a customer-facing SaaS environment • Deep practical command of SLIs, SLOs, error budgets, observability, capacity planning, and problem management • Experience owning a major incident management process, including incident command models, on-call design, and blameless post-incident reviews • Evidence of materially improving MTTR • Experience owning or closely partnering on security posture, vulnerability management at scale, remediation SLAs, and executive or board-level reporting • Experience leading a shift to distributed production ownership (“build it, run it”) • Experience with internal developer platforms or platform-as-a-product models • Experience using engineering productivity metrics to drive investment • Judgement on applying AI to operational workflows • Strong track record building and developing engineering leaders, including handling performance robustly • Ability to deliver outcomes through influence across teams outside direct reporting lines • Strong technical credibility with AWS and Terraform • Excellent communication and influencing skills, including conveying technical and risk concepts to non-technical audiences during live incidents • Desirable: enterprise SaaS at scale, ideally EdTech or another data-sensitive or regulated domain • Desirable: familiarity with ISO 27001, SOC 2, Cyber Essentials Plus, and UK GDPR obligations • Desirable: hands-on AIOps or AI-assisted incident tooling experience • Desirable: multi-product, multi-market estates on shared platform foundations • Desirable: PHP-based estates, Docker, containerisation, Kanban, and agile delivery • Desirable: FinOps and cloud cost efficiency accountability • Must be able to work without visa sponsorship, as visa sponsorship is unavailable

🏖️ Benefits

• Dedicated wellbeing team and initiatives including mindfulness, lunch n learns, manager training, and mental health first aid training • 32 days holiday plus Bank Holidays (25 days annual leave plus 7 company-wide days) • Life Assurance paid out at 3x annual salary • Comprehensive wellness benefit through AIG Smart Health, including 24/7 virtual GP, mental health support, counselling, and personalised health checks • Private Dental Insurance with Bupa • Salary sacrifice pension provided by Scottish Widows • Enhanced maternity and adoption leave (20 weeks full pay) • Enhanced paternity leave (6 weeks full pay) • 5 free return-to-work maternity coaching sessions • Access to Calm and Bippit financial wellbeing coaching • Flexible working • Social committees and team, office, and company-wide events • Dedicated professional development training budget, including CPD courses, upskilling resources, and professional memberships • One paid volunteer day each year • Dog-friendly offices • Referral voucher valued up to £200