Claims Operations Manager

🔥 14 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Augment Risk

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

Augment Risk is a capital-first intermediary that structures tailored reinsurance and capital solutions to drive growth, preserve margins, and unlock value for insurance and risk-bearing clients. They provide structured reinsurance, parametric products, ILS investor capacity, MGA capital solutions, captive setups, and legacy portfolio management, operating across global hubs and aligning capital with client strategy rather than simply placing risk. Augment Risk is FCA-authorised and serves institutional and corporate clients seeking capital efficiency and volatility management.

📋 Description

• Establish and operate claims intake, triage, tracking, and escalation processes across treaty and delegated authority reinsurance business • Coordinate claims notifications, bordereaux, reserve movements, supporting documentation, and information requests among cedants, reinsurers, fronting carriers, TPAs, and internal teams • Maintain a complete and auditable claims register with status, ownership, financial movements, next actions, and escalation triggers • Monitor reporting and payment obligations • Work with Technical Accounting and Treasury to support accurate and timely claims settlement • Lead operational problem-solving on aged claims, missing data, disputed items, and late responses • Escalate commercial, coverage, or conduct issues appropriately • Partner with Wordings, Legal and Compliance, and broking teams to ensure claims handling follows contract terms and agreed authorities • Produce management reporting on claims volumes, ageing, reserves, payment status, exceptions, and recurring root causes • Improve processes, controls, and systems as the portfolio scales, including practical use of automation and structured data • Establish a reliable single view of claims and their financial status • Implement clear service standards, ownership, and escalation for every live claim • Reduce ageing and avoidable exceptions while strengthening client and market confidence

🎯 Requirements

• 5+ years of relevant claims operations, claims servicing, or reinsurance claims experience within a broker, insurer, MGA, managing agent, TPA, or reinsurer • Strong understanding of claims bordereaux, loss reporting, reserves, settlement workflows, and reinsurance contract administration • Ability to coordinate multiple parties and keep complex matters moving without losing detail or accountability • Excellent written communication, judgement, organization, and attention to detail • Comfort working in a fast-moving environment where processes are being built as well as operated • Experience with Lloyd's and London market claims processes preferred • Experience supporting delegated authority, specialty, or complex reinsurance portfolios preferred • Familiarity with broker-management, claims, or accounting systems and data-led process improvement preferred

🏖️ Benefits

• Performance-related bonuses • Equity participation • Employee equity offers • Work from anywhere approach • Flexible working arrangements for globally distributed colleagues and clients • Opportunity to be inventive and innovative • Multi-disciplinary environment • Flat organizational structure • Ownership and accountability • Equal opportunity and inclusive work environment • Strong constructive feedback culture • Support from skilled and talented colleagues