Customer Success Manager

🕒 March 24

🏢🏡 London – Hybrid

💵 £45k - £60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Beam

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤖 Artificial Intelligence

🏛️ Government

🌍 Social Impact

💰 $19.1M Series A - Beam on 2025-01

Artificial Intelligence • Government • Social Impact

Beam is an AI-powered social enterprise that builds digital tools to improve frontline welfare services for people experiencing homelessness, unemployment, refugee resettlement, and prison leaver support. It partners with government bodies to deliver one-to-one, caseworker-led support—mostly via smartphones—while using AI and data to reduce administrative burden, measure outcomes, and deliver taxpayer savings. Beam is a certified B-Corp focused on human-centred welfare, digital inclusion, and measurable social impact.

📋 Description

• Building strong relationships - from front-line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers • Driving adoption - through both organised training and proactive engagement with front-line teams and managers • Demonstrating the impact of our work - through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be • Identifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation • Acting as the voice of the customer - sharing feedback which drives our product roadmap • Helping build the customer success team - we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works

🎯 Requirements

• Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you’ll have experience in customer success for a software product • A strong sense of diplomacy - you know how to appropriately build relationships with stakeholders across Government and social care organisations • A creative, growth mindset - when there’s a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers • Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help

🏖️ Benefits

• Generous EMI-qualifying share options • Access to therapy, coaching, classes & content - powered by Oliva • Your own financial well-being coach, through Bippit • Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays • Work remotely up to 6 weeks a year • Eligible for a 6-week sabbatical after 3 years in service • Nursery scheme through Gogeta • Healthcare cover through Benenden Health • Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks • £200 WellBeam budget for activities enhancing wellbeing and professional development • Annual membership to Shoreditch Exchange gym (London office only) • Pension scheme where we contribute 3% of your salary and you contribute 5%. • Free subscription to the Calm meditation app • Discounted bike and accessories with Cyclescheme, and tech products with Techscheme