Customer Success Manager

🕒 March 18

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Goodstack

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🤲 Charity

📋 Compliance

🌍 Social Impact

Charity • Compliance • Social Impact

Goodstack is a global donations infrastructure platform that connects leading brands and causes, empowering them to incorporate purpose into their operations while driving return on investment (ROI). The platform facilitates easy and efficient donations to verified causes worldwide, enhances customer engagement, and supports compliance for nonprofits and educational organizations. Goodstack aims to streamline the process of charitable contributions, ensuring organizations can support causes they care about without bureaucratic delays.

📋 Description

• Own the customer relationship post-launch: Become the primary point of contact once live and run a structured operating cadence. • Drive adoption and outcomes: Ensure usage, engagement, and program performance are moving in the right direction. • Run day-to-day service with high standards: Manage requests, unblock friction, coordinate internal teams, and keep the customer confident. • Lead renewals end to end: Own the renewal process, timeline, stakeholder alignment, negotiation, and close. • Deliver upsell growth: Expand the existing product footprint (volume, usage, geographies, terms) tied to value delivered. • Spot and qualify cross-sell opportunities: Identify whitespace for new products, validate need, and bring in the AE to execute the sale. • Build executive trust: Maintain strong sponsor relationships and ensure senior stakeholders stay aligned to value. • Control noise and complexity: Ensure customers experience one coordinated Goodstack team and clear ownership. • Operate commercially and predictably: Keep account plans, renewal forecasts, and expansion signals documented and up to date. • Be a strong internal advocate: Translate customer needs into structured feedback for Product and Solutions without creating chaos.

🎯 Requirements

• 5–10+ years in enterprise Customer Success, Account Management, or post-sales roles in SaaS. • Proven ownership of renewals and commercial negotiations in enterprise environments. • Strong track record driving adoption and value realization across complex stakeholder groups. • Experience supporting high-touch enterprise programs with technical or operational complexity. • Comfortable working cross-functionally with Product, Solutions, Implementation, and Sales. • Strong use of structured customer success frameworks (success plans, health scoring, QBRs). • Evidence of progression and increasing responsibility in fast-growing environments. • Based in Central or Western North America, with flexibility to travel regularly.

🏖️ Benefits

• Salary reviews and share options becoming an integral part of our growth and share in the company's success • Goodstack’s Workplace Giving • Vitality Plus - Private health insurance • £250 Brighten your day annual budget • £1000 Learning & development annual budget • Goodstack library • Tasty Tuesday! Office lunch is on the company • Slow run club Wednesday • Paid days off to volunteer for non-profit causes • Paid days to attend conferences • Paid day off on your birthday! • 25 days annual leave, plus paid public holidays • Paid sick leave • Paid wellness leave • Parental leave • Workplace nursery scheme • Pension (with tax-efficient salary sacrifice option) • UK cycle-to-work scheme • Ecologi carbon offsetting • Flexible working hours • WFH budget upon joining • You're always welcome to pop in more often if you enjoy the buzz of being in the office.