Account Manager

🕒 3 days ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Benchling

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 $100M Series F on 2021-11

Healthcare • Consulting • Marketing

Benchling is a company that specializes in providing a collaborative, cloud-based platform for digitizing labs and automating research and development workflows, particularly in the fields of biotechnology and life sciences. They enhance productivity and efficiency by using AI tools to plan, record, and share experiments, as well as automate repetitive tasks. Benchling's platform allows for the modeling and tracking of scientific data across various domains such as biomolecules, small molecules, cell lines, and reagents, offering a unified data model to power computational science. With a focus on cutting-edge science, including gene and cell therapy, antibodies, and RNA therapeutics, Benchling supports scientific teams from discovery through process development. Their platform is widely used by innovative academics and a significant number of top biopharma companies.

📋 Description

• Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas, including customer champions and economic buyers • Manage complex customers with highly technical implementations • Utilize customer engagement models throughout the customer journey to maximize satisfaction, governance, expansion opportunities, and value • Ensure processes and systems identify customer contraction and churn trends early • Communicate risks to appropriate audiences and take follow-up action • Manage renewal experiences and identify client challenges or new scientific business case opportunities aligned with customer objectives • Negotiate renewals and expansions exceeding $100,000 in ARR in collaboration with Sales • Drive accurate forecasting around adoption, expansion, and retention • Identify customers who would benefit from product or technical subject-matter expertise and connect them with appropriate teams • Collaborate with Professional Services, Product, Sales, and technical teams to increase the value of Benchling investments

🎯 Requirements

• BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or experience working in the Life Sciences field • 2+ years of Account Management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment • Ability to forge relationships with users, decision makers, and influential stakeholders • 2+ years of commercial experience in negotiations • Understanding of Life Sciences R&D processes and scientific concepts preferred • Ability to interface with and build trust with Scientists, Directors, and VP-level Business and IT leaders in top Biotech and Pharma companies • Excellent verbal, written, and presentation communication skills • Self-motivated, independent, adaptable, and able to thrive in a fast-paced startup environment • Ability to travel 10–20% based on customer needs

🏖️ Benefits

• AI-focused exercise or discussion as part of the interview process • Equal opportunity employer • Diversity-enriching team environment

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume