Head of Account Management

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Biffa

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1912

📦 Logistics

💼 Consulting

🏥 Healthcare

Logistics • Consulting • Healthcare

Biffa is a leading waste management company in the UK, dedicated to transforming waste into valuable resources and fostering sustainable communities. With over 100 years of experience, Biffa provides comprehensive waste management solutions including waste prevention, recycling, and recovery processes. The company is deeply committed to the circular economy and plays a pivotal role in the UK's efforts to tackle climate change. Offering services to small, medium, and large businesses as well as local authorities, Biffa focuses on reducing emissions, enhancing recycling efforts, and innovating for environmental sustainability. Biffa also partners with various organizations and institutions to address significant challenges in waste management.

📋 Description

• Develop and deliver the national account management strategy • Achieve customer retention, revenue, margin and organic growth targets • Lead, coach and inspire account management teams • Drive performance through account planning, CRM, forecasting and renewal management • Build strong relationships with key customers • Identify growth opportunities and resolve commercial and service challenges • Collaborate with Operations, Customer Service, Pricing, Finance, Telesales and Marketing • Improve customer experience, strengthen loyalty and deliver sustainable, profitable growth

🎯 Requirements

• Proven track record of managing and growing B2B customer portfolios • Strong leadership skills and experience developing high-performing teams • Excellent commercial awareness, negotiation and stakeholder management skills • Customer-focused, data-driven approach to retention, account performance and continuous improvement • Ambition, energy and drive to lead change and deliver results • Experience in commercial collections, waste management or environmental services would be an advantage