Strategic Account Manager

Job not on LinkedIn

🔥 22 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

BigPanda

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $20M Series E on 2022-08

Artificial Intelligence • Enterprise • SaaS

BigPanda is a company that specializes in AI-powered IT operations and incident management. Their platform helps organizations improve operational efficiency and service reliability by automating incident management workflows and transforming IT data into actionable insights. BigPanda's solutions are designed to reduce alert noise, increase the speed and productivity of IT operations teams, and enhance service availability. Integrating with tools like ServiceNow, BigPanda offers a unified analytics dashboard to support data-driven collaboration and situational awareness. They are trusted by global enterprises to streamline IT operations and incident management, transforming manual processes through automation and advanced AI technologies.

📋 Description

• Manage and grow relationships with the largest and most complex customers • Foster strategic executive partnerships and align solutions to customer business outcomes • Serve as a trusted advisor to C-suite and senior IT leaders • Act as the primary point of contact for large, complex accounts • Build trust and credibility with senior executives, including CIOs and CXOs • Develop and execute comprehensive account plans aligned with customer business objectives • Articulate and demonstrate platform value through tailored solutions • Drive revenue expansion through strategic upselling and cross-selling • Ensure customer satisfaction and retention within the account portfolio • Lead complex, global deal negotiations and navigate procurement processes • Close high-value contracts • Collaborate with customer success, marketing, product, and support teams • Improve product alignment and advocate for customer needs • Provide customer trend and feedback insights to internal teams • Contribute to product development and service delivery improvements • Meet or exceed quarterly revenue and retention targets

🎯 Requirements

• 8+ years of experience managing and growing large, complex accounts in a software/SaaS environment • Track record of exceeding revenue targets • Ability to engage and influence senior executives • Ability to align solutions to strategic priorities and drive expansion • Strong foundation in articulating business value, particularly within AIOps and SaaS/Cloud domains • Expertise in navigating and closing complex, high-value deals within global organizations • Deep commitment to understanding customer needs and delivering tailored solutions • Ability to leverage internal resources to deliver impactful results • Ability to navigate challenging situations with empathy, active listening, and perseverance • Must be based in the United Kingdom • Visa sponsorship is not available for this position

🏖️ Benefits

• Competitive Equity • Remote-first environment • Generous PTO where you accrue roughly 25 days per calendar year • Eight (8) paid holidays throughout the year • Comprehensive health benefits where BigPanda covers your premiums for Private Insurance • UK Pension Scheme through NEST • #PandaParent support with fully paid leave options • Family Planning/Fertility Benefit • Financial planning services • Employee learning & development budget • Values-based recognition (Quarterly and Annually) • Social community & ERG programs • Flexible work environment along with a work-from-home stipend to support remote work arrangements • Values-based culture • Competitive cash compensation • Bonus • Supportive, collaborative, and innovative environment • Career development opportunities

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume