Head of Technical Success

Job not on LinkedIn

🕒 November 3

🇬🇧 United Kingdom – Remote

💵 £96k - £130k / year

⏰ Full Time

🔴 Lead

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 10 days.
• Jobs at this company usually fill in 32 days.

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Bitrise

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💼 Consulting

📦 Logistics

📣 Marketing

💰 $60M Series C on 2021-11

Consulting • Logistics • Marketing

Bitrise is a leading mobile CI/CD (Continuous Integration/Continuous Delivery) platform designed to streamline the build, test, and deployment processes for mobile apps. Specializing in mobile development, Bitrise offers a user-friendly interface, robust integrations, and scalable infrastructure to ensure efficient delivery of high-quality apps. The platform supports technologies for iOS, Android, and frameworks such as Flutter and React Native, with features like build caching, automated testing, and secure code signing. Bitrise is dedicated to helping developers release with confidence by providing efficient tools for mobile DevOps.

📋 Description

• Lead, mentor, and inspire a team of Solutions Engineers and Solutions Architects • Manage team performance, professional growth, engagement, one-on-ones, coaching, and training • Serve as a trusted technical advisor to Bitrise customers • Own the technical playbook portion of the Customer Journey map • Shape mobile technical solutions and solve complex customer challenges • Influence the internal product roadmap through customer feedback and industry trends • Own and drive company-impacting internal and external initiatives • Build and maintain customer relationships at personal and technological levels • Work with developers at large customers to debug complex Mobile DevOps issues, especially CI/CD • Act as technical escalation point for the global support team • Represent Bitrise through conferences, webinars, blog posts, and other thought leadership • Support Customer Success Managers with technical consultancy during enterprise onboarding • Build relationships with technical customer champions and develop advocates • Drive enterprise customer business outcomes through education, training, solution design, and implementation support • Help execute strategies that improve user adoption • Improve Technical Success processes continuously • Drive adoption of AI across the teams

🎯 Requirements

• 10+ years of experience in software development • Ideally 3+ years as a leader/people manager • Expert-level experience with mobile app development or its processes • Experience building rapport with VPs of Engineering, CIOs, and CTOs • Familiarity with publishing enterprise applications to the App Store/Play Store at scale • Experience working with cross-functional teams • High level of accuracy and attention to detail • Proven track record of building and nurturing customer relationships, including at an executive technical level • Experience as a Solutions Architect or Pre-/Post-Sales Engineer at a SaaS vendor company • Start-up or scale-up experience • Recognized expert and thought leader in mobile DevOps • Deep expertise in platform architecture and distributed systems at global scale • Understanding of technology business models and platform economics • Advanced knowledge of regulatory landscapes across global markets • Expertise in emerging technologies and their impact on mobile development • Strategic understanding of cloud infrastructure and edge computing evolution • Knowledge of technology markets and competitive dynamics • Driven, enthusiastic, “can do” attitude with end-to-end ownership • Perpetual learning mindset • Fluent written and spoken English; multilingual is a bonus • Excellent problem-solving and communication skills • Willingness to travel onsite with clients as needed

🏖️ Benefits

• Remote-first flexibility; work from anywhere in the United Kingdom and meet the team at company events • Competitive stock options package for everyone • Private medical insurance for physical and mental wellbeing • Financially stable, growing company with an expanding global customer base • Opportunity to play a crucial role in mobile development for major companies

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