Account Manager – Retained Services

Job not on LinkedIn

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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By Association Only - Shopify Plus Agency

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2010

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

By Association Only is a specialized Shopify Plus agency that focuses on delivering design-led eCommerce solutions for luxury brands. They provide services such as web development, replatforming, UI/UX design, data migration, and eCommerce strategy aimed at enhancing on-site performance and growth through aesthetically pleasing and functional designs. The agency has gained recognition for its work with high-profile clients in the fashion and luxury goods sectors, such as P448 and Self-Portrait, and has won multiple Awwwards titles for design excellence. They aim to create seamless, growth-oriented merchant experiences on Shopify 2. 0, particularly for those seeking to distinguish their brands through superior design and performance.

📋 Description

• Collaborate with the internal Retained production team and wider agency specialists • Engage with high-profile Shopify and Shopify Plus merchants to deliver ongoing value through the Retained Services programme • Maintain and nurture relationships with high-profile clients • Oversee execution of Retained clients’ roadmaps • Ensure timely delivery, clear communication and exceptional service quality • Manage a portfolio of established Shopify and Shopify Plus merchants • Build trusted relationships and turn merchant priorities into clear, achievable plans • Prioritise work and ensure retained time is used effectively • Maintain visibility of merchant priorities, available retained time and upcoming work • Make day-to-day decisions independently and escalate commercial, delivery or relationship risks when appropriate • Report to BAO’s Operations Director • Work closely with fellow Account Managers, developers and specialists across the agency

🎯 Requirements

• Extensive experience in digital account management; eCommerce experience is a bonus • Ability to manage multiple clients, devise agile plans and execute those plans from inception to completion • Ability to develop and maintain positive relationships with a wide range of internal and external stakeholders • Exceptional interpersonal skills and ability to thrive in a fast-paced, client-focused environment • Ability to foster a collaborative and positive team environment, encouraging open communication and knowledge sharing • Passion for developing positive working relationships with external stakeholders and becoming an extension of their internal teams • Excellent attention to detail and organisation skills • Systematic, methodical and pragmatic approach to work and Retained accounts • Effective team player working closely with fellow Account Managers to identify and address issues or challenges • Experience working with creative and development production teams • Bonus: experience working directly with Shopify / Shopify Plus platform or partners within the ecosystem • Bonus: ability to run reporting and analyse retainer performance over time • Bonus: commercial experience running digital projects brand side

🏖️ Benefits

• 24 days of annual leave + 8 bank holidays • 1 extra day per year served • Christmas bonus scheme • High-spec computer equipment issued from day 1 • Flexible remote working or office based or a combination of the two - depending on your location and preference • Social events throughout the year • Clear career progression paths • Climate-positive employee benefit: BAO contributes a monthly payment per employee, planting trees around the world on behalf of its team • Opportunity to work with interesting, high-profile international brands • No micro-management culture