Service Operations Leader

🕒 4 days ago

🇬🇧 United Kingdom – Remote

💵 £62.5k - £125.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Carrier

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1915

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Carrier is a global leader in building and cold chain solutions, dedicated to innovation in creating healthy, safe, sustainable, and intelligent environments. The company is involved in HVAC and refrigeration systems and focuses on promoting the health and safety of indoor spaces and preserving the global supply of food and medicine through its advanced technologies. Carrier is also committed to addressing climate change and collaborates with partners to drive sustainability and energy efficiency in infrastructure. By exploring smart building solutions and energy resiliency, Carrier is making strides towards a net zero future.

📋 Description

• Lead the operational and financial performance of the UK Service business • Own the annual operating budget, forecasting, operational planning, and performance management across the Service organisation • Drive continuous improvement to increase operational efficiency, productivity, and profitability across field and back-office teams • Ensure consistent delivery of high-quality service operations using standardised processes and best practices • Partner with the UK Service Sales Director to accelerate service growth, order intake, and recurring revenue opportunities • Lead implementation and adoption of connected and digital service solutions • Monitor KPIs and implement corrective actions • Develop action plans to improve pricing performance, gross margins, and overall business performance • Build executive relationships with key customers and sponsor strategic accounts • Lead, coach, and develop the Service organisation, including talent acquisition and succession planning • Promote safety, ethics, compliance, and operational excellence • Ensure compliance with company policies, health and safety standards, and UK legislation • Collaborate with regional and European leadership teams on strategic initiatives and business improvement • Travel regularly across the UK

🎯 Requirements

• Significant leadership experience within a service, maintenance, engineering, or technical operations environment • Demonstrated success managing large operational teams within a complex, multi-site organisation • Strong commercial and financial management experience, including budgeting, forecasting, and profit and loss responsibility • Experience leading operational transformation and continuous improvement initiatives • Proven ability to develop high-performing teams through coaching, mentoring, and leadership • Excellent stakeholder management and communication skills, with the ability to influence at executive level • Strong analytical and problem-solving skills with a data-driven approach to decision making • Experience working with ERP and field service management systems such as SAP, ServiceMax, or similar platforms • Proficiency with Microsoft Office applications • Knowledge of Commercial HVAC, Residential HVAC, Building Services, or a related technical industry • Experience leading digital service transformation and connected service solutions • Bachelor's degree in Engineering, Business Administration, or a related discipline (desirable)

🏖️ Benefits

• Competitive compensation • Comprehensive benefits • Professional development opportunities • Short-term cash incentives, subject to plan requirements • Competitive total rewards package • Other benefits and well-being programs, varying by role and location • Reasonable accommodation during the hiring process