Senior Technical Support Engineer

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 39 days.
• 99 open roles for a team of 64.
• No salary listed.

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Triage, investigate, manage, and resolve complex customer issues involving Chainguard Images. • Engage Engineering when escalation is needed. • Keep customers informed and meet service-level agreements. • Explain technical concepts clearly to technical and non-technical customers. • Create detailed issue documentation and Knowledge Base content. • Prioritize the support queue and proactively guide issues to resolution. • Escalate bugs, feature requests, and other issues to Engineering and GTM teams. • Learn continuously, share knowledge, and teach colleagues. • Participate in an on-call rotation covering after-hours, weekends, and holidays.

🎯 Requirements

• 5+ years supporting enterprise customers. • 3+ years with Linux, Docker and Kubernetes. • Top-tier customer experience skills with strong written and verbal communication. • Cross-functional support experience across Engineering, Customer Success, and other teams. • Comfort with CI/CD, Linux, GitHub, Helm Charts, Terraform, open source, and DevOps tools. • Experience with AWS, Azure, or GCP; AWS EKS experience is a plus. • Experience with security frameworks, software supply chain security, or vulnerability scanning is a plus. • CKA, CKAD, CKS or KCSA certifications are a plus. • Startup experience is a plus. • Bachelor's degree (STEM preferred) or equivalent real-world experience.

🏖️ Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Receive stock options upon hire and promotion. • Participate in secondary offerings and have 10 years to exercise your options. • 100% covered health, vision and dental insurance premiums for you and your dependents. • ∞ Flexible Time Off. • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year.

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