Retail Operations Assistant Manager – Travel Retail

🕒 May 29

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Charlotte Tilbury Beauty

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💄 Beauty

🛍️ eCommerce

🛒 Retail

Beauty • eCommerce • Retail

Charlotte Tilbury Beauty is a renowned cosmetics and skincare brand known for its luxurious makeup, skincare products, and fragrances. Founded by the celebrated makeup artist Charlotte Tilbury, the company offers a wide range of beauty products, including foundations, lipsticks, eye shadows, skincare creams, and perfumes. The brand is especially famous for its "Pillow Talk" collection and the "Charlotte's Magic Cream. " Charlotte Tilbury Beauty emphasizes exclusive, limited-edition products and gift sets, appealing to beauty enthusiasts worldwide. The company also provides personalized beauty consultations through virtual and in-store experiences, aiming to offer its customers a magic-filled beauty journey.

📋 Description

• Ensure operational excellence across the store estate by creating, implementing, monitoring, and reporting effective operational processes • In partnership with Supply Chain, ensure all NSV orders for retail counters are raised in a timely manner • Partner with relevant functions to ensure GWP activations are clearly communicated to relevant retails teams and regions • Identify opportunities for operational excellence and drive new ways of working with a focus on data-informed, profit-focused, and technological advancement. • Identify opportunities for enhanced customer experience and present this to the business for approval • Ensure Goods not for re-sale are forecasted accurately and ordered effectively including tools, stationary, paperwork, testers and hygiene. • Be the go-to expert for all store related issues and technology systems • Pilot & launch a counter to office communications system for streamlined reporting and resolution of on-counter issues and strong visibility from Magic Office of counter presentation • Ensure all NPD launches are communicated effectively and monitored to ensure successful launch. • Ensure Store & VM Maintenance reported issues are resolved to a high standard, timely manner and within budget • Manage all Maintenance tickets from submission to completion, ensuring relevant suppliers are notified and communication is kept fluent between all parties • Raise POs for all works completed and ensure any payment issues are resolved. • Work closely with VM team to ensure all counters are displayed to a high standard and complete any necessary update orders and tasks. • Tracking and monitoring spend vs Budget • Assist in creation of budget for Retail Operations OPEX spend allocated to your region • Support with leading the opening of new and existing counter refits to ensure a successful launch, being on-site and maintaining best practices • Lead on retail projects, maintaining the project plan to ensure a successful launch

🎯 Requirements

• Operations experience within the beauty/fashion industry • Highly organised and able to prioritise workload effectively whilst maintaining exceptional attention to detail • Proven track record in implementing projects, change management and training teams on new ways of working. • Experience in executing store projects and ability to engage and set best practice for store managers • Confident with budget management and daily financial tasks • A reactive and flexible attitude towards tasks • Able to flourish in an autonomous environment • Excellent skills in Microsoft Office, Word, PowerPoint, Outlook, Excel • Must be open to travel across Europe

🏖️ Benefits

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday • Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey • Financial security and planning with our pension and life assurance for all • Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues • Bring your furry friend to work with you on our allocated dog friendly days and spaces • And not to forget our generous product discount and gifting!