Operations Coordinator – Cross-Border

🕒 May 28

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Swap

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🛍️ eCommerce

☁️ SaaS

🤖 Artificial Intelligence

eCommerce • SaaS • Artificial Intelligence

Swap is an AI-powered commerce platform that replaces static websites with an "agentic storefront" — an AI-led, conversational shopping experience that guides customers from discovery through virtual try-on to checkout. The company also provides back-office commerce operations tools for global brands, including cross-border pricing, tax and duty calculation, returns automation, inventory demand signals, and Shopify/API integrations to streamline fulfillment and compliance. Swap is positioned to help e-commerce and retail brands increase conversions, reduce returns, and simplify international operations.

📋 Description

• Coordinate consolidated cross-border movements and support operational execution • Prepare documentation and data required for duty drawback processes • Support merchants with operational exceptions outside standard workflows • Act as the first point of triage for cross-border queries, ensuring they are routed and resolved • Maintain clear tracking of cross-border requests and activities • Build and maintain structured process documentation and knowledge in Notion • Improve how cross-border information is organised and accessed internally • Support internal teams with accurate, timely cross-border guidance • Identify recurring issues and support improvements to processes and workflows

🎯 Requirements

• Experience in logistics, ecommerce operations, or cross-border fulfilment • Strong organisational skills and attention to detail • Ability to manage multiple requests and follow through consistently • Comfortable working with operational data and documentation • Proactive approach to improving systems and processes • Clear communication and the ability to work across teams

🏖️ Benefits

• Competitive base salary. • Stock options in a high-growth startup. • Competitive PTO with public holidays additional. • Private Health. • Pension. • Wellness benefits. • Breakfast Mondays.