Medical & Operations Administrator

🕒 May 29

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Pharmacy2U Ltd

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💊 Pharmaceuticals

🛍️ eCommerce

👥 B2C

Pharmaceuticals • eCommerce • B2C

Pharmacy2U Ltd is the UK’s largest online pharmacy and digital healthcare service, providing NHS prescription delivery, private online consultations, and a broad ecommerce shop for medicines, health and wellness, skincare, baby and pet health products. The company integrates with NHS services and GPs, offers an Online Doctor service for private treatments, and provides tools and an app for managing repeat prescriptions, order tracking and health information for consumers. It is a regulated pharmacy serving millions of patients and markets both prescription and over‑the‑counter health products alongside advice and clinical resources.

📋 Description

• Manage clinical and patient administration, including GP letters, prescriptions, test results, and urgent clinical correspondence • Oversee GP record workflows, ensuring accuracy, follow up, escalation, and tracking • Act as a central liaison between patients, GP practices, and internal clinical teams • Support office operations and facilities, including visitor management, supplies, deliveries, and meeting coordination • Provide administrative support to finance, including invoicing and basic financial processes • Attend meetings, capture actions, and track follow ups to support delivery and accountability • Support internal events, office culture, and day to day staff needs • Assist with health, safety, and compliance, including fire safety procedures and onboarding support

🎯 Requirements

• Previous experience in an administrative role, ideally within a healthcare or clinical environment • Excellent written and verbal communication skills, with the ability to correspond professionally with patients, clinicians, and external partners. • Strong organisational skills and the ability to manage multiple workstreams simultaneously. • Proficiency in Microsoft Office Suite, particularly Excel and Outlook. • High attention to detail and accuracy, especially when handling confidential patient data. • Confident and welcoming interpersonal skills, able to engage positively with a wide range of people. • Able to work independently and use initiative to resolve issues as they arise.

🏖️ Benefits

• Competitive contributory pension • Occupational sick pay • Long-service awards and refer-a-friend bonuses • Professional registration fees covered (GPhC, NMC, CIPD and more) • Cycle to Work and Green Car schemes (subject to eligibility) • Enhanced maternity and paternity pay • Flexible hybrid working to help balance work and home life • Private healthcare insurance at discounted rates (Aviva) • Employee Assistance Programme and in-house mental health support • Access to discounted gym via benefits platform • Regular health and wellbeing initiatives • Strong commitment to CPD, training and professional development • 25 days’ annual leave, increasing with service • Buy and sell holiday scheme • Employee discount platform • 25% off health & beauty purchases • 25% off Pharmacy2U Private Online Doctor services • Regular social events throughout the year