Client Relationship Manager, Insurance

🕒 May 29

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Clyde & Co

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1933

🤝 B2B

B2B • Legal • Insurance

Clyde & Co is a global law firm specializing in providing legal services to businesses at the heart of global trade and commerce. With a presence in over 65 offices across 26 countries, Clyde & Co is recognized for its expertise in sectors critical to global infrastructure, including insurance, infrastructure, trade, and energy. The firm prides itself on delivering high-quality outcomes for its clients through a team-oriented approach and a commitment to excellence.

📋 Description

• Execute agreed client development plans using best-practice marketing, communications, and engagement tactics. • Use analytics to identify, track, and progress leads aligned to global and regional objectives. • Identify trends and topics to inform the development of thought leadership, content, and client tools, and advise partners on their effective use. • Manage sales pipelines using the firm’s Sales Operating System, ensuring accurate tracking and progression of pursuits. • Conduct research and analysis using internal and external data to support client, sector, and practice needs. • Measure and report on return on investment (ROI) from client development activity to inform future strategy. • Lead strategic pitch and panel opportunities for Enterprise clients, ensuring robust preparation and review processes. • Prepare high-quality client meeting materials, including insight, research, and marketing assets. • Run regular pipeline review meetings with partners to assess opportunities and required BD support. • Act as Client Relationship Manager for designated accounts, overseeing strategy and delivery to drive growth across practices and regions. • Facilitate partner engagement with Enterprise client programmes. • Coordinate cross-practice and cross-office client teams to deliver cohesive client strategies. • Lead and deliver client relationship reviews and matter/satisfaction reviews in line with best practice. • Take accountability for the quality, relevance, and timely delivery of all client outputs. • Effectively utilise local and central BD resources and collaborate with regional and sector Client Development Managers. • Contribute to the development and continuous improvement of global BD processes and standards. • Ensure accurate use of BD systems, data integrity, and effective adoption of BD technology. • Lead and manage annual client activity budgets, ensuring appropriate spend and return on investment.

🎯 Requirements

• Proven experience in client development or business development within a fast-paced professional services environment (legal sector preferred). • Strong ability to influence and work credibly with senior partners and lawyers. • Excellent organisational skills with the ability to manage multiple priorities under tight deadlines. • Strong interpersonal skills, with confidence, diplomacy, and commercial judgement. • Excellent written and verbal communication skills. • High attention to detail and accuracy. • Proactive, resilient, and tenacious, with the ability to drive initiatives forward and motivate others.

🏖️ Benefits

• Inclusive working environment • Extensive personal and professional development opportunities • Career progression support through a structured competency framework