Technical Customer Success Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 13%

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Codility

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

👥 HR Tech

🎯 Recruiter

☁️ SaaS

💰 $22M Series A - Codility on 2020-01

HR Tech • Recruitment • SaaS

Codility is a leading SaaS platform that assesses and advances software engineering skills for hiring and internal talent development. It provides timed and take-home coding assessments, live/structured interviews and a VS Code–based IDE, AI-specific task libraries, identity verification and proctoring, and Skills Intelligence to map workforce capabilities. The platform emphasizes defensible, science-backed assessments (I/O psychologist–designed), compliance and security (SOC 2, ISO 27001, GDPR/CCPA, WCAG 2. 2 AA), API integrations with applicant tracking and HRIS systems, and is used by large engineering organizations worldwide.

📋 Description

• Own a portfolio of strategic enterprise customers and be accountable for their long-term success, adoption and retention. • Understand why each customer bought Codility, what outcomes they need, and build clear account plans around those goals. • Develop strong relationships across both Talent and Engineering. • Run QBRs / executive reviews and translate product usage and customer data into clear recommendations and next steps. • Proactively identify adoption gaps, renewal risks and expansion opportunities. • Help engineering teams understand best practices around technical assessment, interview workflows and AI-assisted development. • Handle routine technical/product conversations independently, involving Solutions Engineering, Product or Support when deeper expertise is required. • Partner with Account Management and Solutions Engineering on renewals, expansion and complex customer needs. • Bring customer feedback back into Product and Engineering and help shape how Codility serves technical customers. • Stay close to how AI is changing software development and technical hiring, and help customers navigate those changes confidently.

🎯 Requirements

• 3+ years in Customer Success, Technical Account Management, Customer Engineering or a similar post-sales role within B2B SaaS. • Experience with developer tools, engineering software, cloud/data/security platforms, APIs or another highly technical product used by engineering teams. • Proven experience managing enterprise / strategic accounts, ideally with complex stakeholder groups and meaningful ARR. • Comfortable building relationships with Engineering Managers, Directors / VPs of Engineering and CTO-level stakeholders, as well as Talent teams. • Strong understanding of adoption, account planning, customer health, QBRs, renewal risk and expansion. • Technically curious and comfortable discussing APIs, integrations, developer workflows, technical hiring and how AI is changing software engineering. • Strong communication skills to translate between technical and non-technical stakeholders and simplify complex topics. • Proactive, commercially aware and comfortable working independently in a lean environment. • AI-native in how you work, using tools such as LLMs and copilots to analyse information, automate routine work and improve customer outcomes.