Customer Value Manager

🔥 14 hours ago

🇪🇺 Europe – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CoLab Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

CoLab Software is a company focused on improving the design collaboration process for engineering teams. They provide tools that facilitate efficient CAD reviews and automate issue tracking, helping teams design better products faster. CoLab integrates with major PLM and CAD systems and supports a variety of use cases including supplier collaboration, cost reduction, new product development, and design for manufacturability. Their platform, featuring tools such as ReviewAI, enables users to generate feedback, collaborate in real-time, and capture performance data to drive continuous improvement. CoLab aims to streamline design processes, reduce decision-making errors, and enhance product quality.

📋 Description

• Lead adoption and value realization for large, complex global customers • Research customers, establish readiness requirements and baseline value metrics, and present tailored onboarding plans • Build and run Customer Value Plans tied to customer business goals • Manage timelines, stakeholders, adoption milestones, and expanding use cases • Become a CoLab product expert and maintain expertise as the product evolves • Consult on engineering collaboration, design, review, and release workflows • Own CoLab configuration aligned with customer workflows • Drive adoption and organizational change through stakeholder relationships, training, and enablement • Analyze usage data and customer metrics to quantify business impact • Own Quarterly Partnership Review strategy and materials, co-presenting with the Account Team to executive sponsors • Lead cross-functional account teams involving CSEs, FDEs, Sales, and Product • Identify risks, execute action plans, and escalate issues • Own gross revenue retention and renewals not tied to expansion, including forecasting, negotiation, and signature • Partner with Account Executives on growth and renewal strategies • Navigate enterprise procurement, security, and compliance processes

🎯 Requirements

• 7+ years in Customer Success, Strategic Consulting, or Enterprise Account Management • Proven success driving enterprise transformation and value realization across global Fortune 1000 accounts • Experience with customer journey orchestration and success planning in a high-ACV SaaS environment • Track record of partnering with Sales on multi-threaded expansion strategies in large, complex organizations • Familiarity with complex procurement, security, and compliance processes in enterprise accounts • Strong executive presence and communication skills • Comfortable in fast-paced, high-growth environments • Highly organized, data-driven, and accountable • Willingness to travel up to 25% of the time • Degree in engineering, or equivalent hands-on experience as a practicing engineer • Working knowledge of the product development lifecycle from decomposition and design through verification and validation • Ability to break down complex, ambiguous customer situations and make well-reasoned recommendations • Experience managing complex enterprise relationships in a technical, customer-facing role • Experience driving adoption and change in enterprise engineering organizations • Business acumen and analytical rigor, including using usage data to quantify impact • Ability to mobilize internal resources and drive outcomes without direct authority • Experience owning renewals, including forecasting, commercial negotiation, and contract signature • Nice-to-have: PLM and CAD tools experience, formal change management training or certification, land-and-expand SaaS familiarity, and vertical SaaS background

🏖️ Benefits

• On-site customer visits prioritized at least 25% of the time • Twice-yearly Team Week gatherings at CoLab’s headquarters in St. John’s, Newfoundland, typically in June and December