Account Manager – UK, Nordics

🔥 15 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Constructor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $25M Series B - Constructor on 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor is an AI-native, API-first platform that provides product search and discovery solutions optimized for e-commerce. The company offers a commerce reasoning engine and a suite of features — search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery — to help retailers and enterprises deliver personalized discovery experiences across onsite and offsite touchpoints. Constructor positions itself as a specialist in product discovery for both B2C and B2B retail, integrating with existing tech stacks and emphasizing transparent, explainable AI for merchandising and conversion optimization.

📋 Description

• Serve as the strategic lead for clients in the assigned book of business • Build strong client relationships and understand business goals, needs, priorities, and how Constructor maps to them • Manage complex enterprise renewal and upsell cycles from start to finish • Demonstrate product, business, and economic benefits to stakeholders from business champions to C-Suite executives • Uncover and manage risks within the book of business • Educate clients on new use cases, features, and integrations that create added value and identify upsell opportunities • Update internal systems and attend internal meetings to document and communicate customer status, needs, risks, renewal next steps, and upsell next steps • Work closely with Customer Success, Sales, Product, Marketing, Engineering, Data Science, and other internal Constructor teams • Provide customer feedback to Product, create advocacy opportunities for Marketing, and provide visibility into use cases and customer health • Attend and ensure the success of Quarterly Business Reviews with customers

🎯 Requirements

• Minimum of 3+ years of proven experience working directly with large enterprise clients in Account Management, Customer Success, and/or Sales within a SaaS company, preferably one that works directly with ecommerce clients • Proven ability to influence, present to, and build deep relationships with customers, especially at the VP+ level • Proven ability to uncover and properly manage risk within a book of business in a timely and effective manner • Proven ability to educate clients on new use cases, features, and integrations that create added value and uncover potential upsell opportunities • Proven ability to manage complex, enterprise renewal and upsell cycles from start to finish, demonstrating product and business/economic benefits to stakeholders from business champion to C-Suite • Proven track record of consistently meeting and exceeding individual retention and expansion goals • Ability to attend and ensure the success of Quarterly Business Reviews with customers • Ability to juggle multiple Account Management projects and recurring responsibilities while maintaining sharp attention to detail • Ability to work cross-functionally with Sales, CSMs, SEs, SAs, Data Science, Product, and Engineering teams • Solid knowledge and understanding of ecommerce business needs, goals, KPIs, terminology, and trends • Solid understanding of analytics and statistics, ideally focused on analyzing and presenting ecommerce, A/B testing, and conversion data sets • Proven ability to acquire and maintain working knowledge of Constructor’s evolving products and capabilities