Enterprise Implementation Manager – Maternity Cover

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Coursera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🛍️ eCommerce

☁️ SaaS

💰 $1M Venture Round on 2021-01

Education • eCommerce • SaaS

Coursera is one of the largest online learning platforms in the world, launched in 2012 by Stanford professors Andrew Ng and Daphne Koller. With the mission of providing universal access to world-class learning, Coursera partners with over 250 leading universities and industry partners to offer a wide range of courses, Specializations, Professional Certificates, and degree programs. As of March 2022, it had 102 million registered learners and is utilized by institutions globally for workforce upskilling and reskilling in various fields like data science, technology, and business. Coursera became a B Corp in February 2021.

📋 Description

• Manage onboarding projects for Enterprise clients • Lead newly signed customers through structured 8–12 week onboarding journeys from platform configuration and integration through early adoption and handoff to Customer Success • Serve as trusted advisor and primary point of contact for strategic customers • Develop and tailor onboarding plans connecting learning goals to measurable business outcomes • Deliver strategic consultations, hands-on training, and product walkthroughs for administrators and end users • Guide customers on platform configuration, analytics, and integrations such as SSO • Manage competing priorities, cross-functional dependencies, and organizational change • Ensure a seamless, well-documented transition to the assigned Customer Success Manager • Develop scalable onboarding playbooks, frameworks, and best practices • Capture and synthesize voice-of-customer insights for product development, service improvements, and go-to-market strategy • Contribute to shaping the onboarding practice and improving team work quality and consistency

🎯 Requirements

• 5+ years experience in a customer-facing onboarding, implementation, or consulting role within a SaaS environment • Track record of leading customer engagements • Ability to manage multiple concurrent senior-level customer engagements with minimal oversight • Ability to navigate ambiguity and competing priorities effectively • Strong communication and facilitation skills • Experience engaging and influencing stakeholders at all organizational levels • Technically curious mindset and willingness to develop fluency in platform tools • Ability to navigate single sign-on (SSO) and analytics concepts • Ability to connect onboarding outcomes to retention, expansion, and renewal goals • Experience contributing to onboarding methodologies, playbooks, or team-wide processes • Ability to influence without authority across Sales, Customer Success, and Product teams • Passion for learning and development and helping organizations build a culture of continuous growth • Additional language fluency, especially French, Spanish, Arabic, or German, is a bonus

🏖️ Benefits

• Comprehensive health and wellness benefits • Bonus programs • RSU equity programs • Global perks • Flexible choice of working from home, an office, or a collaboration space

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