Mid-Market Implementation Specialist, German Speaking

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £75k - £120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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Ashby

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🤝 B2B

👥 HR Tech

Consulting • B2B • HR Tech

Ashby is a software development company that specializes in providing hiring solutions for high-growth companies. Their platform enables teams of all sizes to manage an efficient and effective hiring process, helping organizations achieve their ambitious growth targets. Notable clients include Opendoor, Figma, Notion, Deel, and Modern Treasury.

📋 Description

• Manage 15–20 active mid-market implementations simultaneously • Build project plans from Sales handoff through go-live • Manage timelines, hurdles, and follow-up across 8–10 week implementations • Develop product expertise to troubleshoot and advise customers • Recommend configurations and workflows balancing customer needs with implementation best practices • Lead kickoff and manage customer relationships independently • Partner with Sales and Customer Success for a seamless customer journey • Partner with Product and Engineering to flag issues and align on solutions • Investigate complex customer questions and become a technical/product subject matter expert • Improve implementation processes and documentation • Feed customer feedback to the Product team

🎯 Requirements

• Fluent in German • 5+ years of experience in a customer-facing role, mostly leading full-cycle B2B SaaS implementations • Proven success managing concurrent mid-market implementation projects while maintaining quality, customer experience, and timelines • Experience operating autonomously and owning implementation project plans end-to-end • Comfortable with complex, multi-module software and understanding how components fit together • Resourceful in investigating undocumented issues through testing and discovery • Data-driven and detail-oriented • At least 2 years of experience owning implementations for a complex SaaS product

🏖️ Benefits

• Competitive compensation • 10-year exercise window for stock options • Unlimited PTO; four weeks recommended per year • Generous equipment, software, and office furniture budget • $100/month education budget • More expensive educational items, such as conferences, covered with manager approval • High-quality work environment emphasizing doing things the right way • Product customers and prospects are excited about

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