Senior Program Manager, Customer Success Operations

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Cubic Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1951

🚗 Transport

🎖️ Defense

Transport • Defense • Technology

Cubic Corporation is a leading provider of integrated technology solutions for transportation and defense industries. The company focuses on creating technology that enhances transportation systems, making daily journeys more convenient, efficient, and safe. Additionally, Cubic is a key player in the defense sector, delivering mission-inspired solutions that enable assured data access and digital intelligence, aiming to improve mission success and safety for military and intelligence personnel. Cubic collaborates on programs like DARPA's Air Combat Evolution and is involved in smart ticketing solutions for public transportation. Through innovation and service, Cubic aims to solve global challenges and improve customer and partner experiences.

📋 Description

• Own end-to-end execution of a portfolio of complex operational programs, managing scope, milestones, dependencies, risks, and deliverables. • Lead programs spanning multiple functions, regions, or workstreams and resolve blockers and risks. • Define program scope and objectives and ensure measurable outcomes. • Design, build, and improve operational processes, playbooks, SOPs, and governance frameworks. • Identify systemic process gaps and lead improvement initiatives. • Produce operational reporting, performance metrics, risk summaries, trend analysis, and leadership insights. • Prepare Monthly Operating Review materials and governance inputs. • Track cross-functional action items through closure and escalate delays. • Lead cross-functional working groups and coordination forums. • Build relationships with Global Tech Ops, Financial Services, Data Analytics, and Business Operations. • Develop onboarding materials, training content, and learning paths for Customer Success roles. • Provide informal guidance to Program Managers. • Lead rollout of new processes and tools and track adoption. • Prepare customer-facing reporting packages and QBR inputs. • Support CS leaders and SDMs with customer operational forums and executive briefings. • Contribute to leadership and customer-level operational updates and present independently where appropriate.

🎯 Requirements

• Bachelor's degree in Business, Operations, Information Technology, or a related discipline (or equivalent experience) • 10+ years' experience in program management, operations, or service delivery roles within complex, matrixed organizations • Ability to independently manage complex, cross-functional programs from initiation through closure with measurable outcomes • Experience designing and implementing operational processes, governance frameworks, and reporting standards at scale • Strong working knowledge of ITIL practices or structured service delivery frameworks • Proficiency in program tracking tools, reporting platforms, and productivity suites, including Excel/Sheets, PowerPoint, and project management tools • Strong written and verbal communication skills • Experience preparing governance materials and presenting to senior stakeholders • Ability to operate autonomously and make sound judgments in ambiguous situations • Preferred: experience in transit, payments, public-sector technology, or high-availability managed services environments • Preferred: familiarity with FinOps concepts, cost-to-serve analysis, or P&L reporting in a services context • Preferred: exposure to CRM platforms such as MSD CRM, service management tools such as ServiceNow, or BI/data visualization platforms • Preferred: experience supporting or operating within a Centre of Excellence model • Preferred: experience working across NAM, EMEA, and APAC teams in a global organization

🏖️ Benefits

• Inclusive workplace welcoming applications from people of all backgrounds • Equal Opportunity/Affirmative Action employer • Workplace free of discrimination