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Senior Sales Manager, Mid-Market – UK & Ireland

🔥 15 minutes ago

🌐 United Kingdom, Ireland – Remote

infoinfo

💵 $145k / year

⏰ Full Time

🟠 Senior

🤑 Sales

Where this job comes from

Posted on Customer.io's careers page, not through a job board

First seen by Remote Rocketship 15 minutes ago

Logo of Customer.io

Customer.io

51 - 200 employees

Founded 2012

☁️ SaaS

📣 Marketing

💰 Series A on 2022-03

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

📋 Description

• Build and lead a new team of 6–8 Account Executives in the Mid-Market organization • Ramp and lead the team, establish its operating rhythm, and shape its approach to territories and pipeline generation • Translate go-to-market strategy into consistent team execution • Coach reps, inspect deals, drive forecast accuracy, and create repeatable performance structures • Run focused 1:1s centered on deal quality, skill development, and accountability • Ramp new representatives and address performance gaps • Build a culture rooted in ownership, collaboration, and high standards • Lead weekly pipeline and forecast reviews • Maintain pipeline coverage and address pipeline creation gaps • Reinforce structured, rep-owned outbound • Use activity, conversion, and pipeline data to improve outbound effectiveness • Coach reps through qualified mid-market opportunities from discovery through close • Improve deal strategy, positioning, value articulation, executive communication, pricing, stakeholder alignment, and procurement navigation • Identify stalled-deal patterns and improve team execution • Partner with Sales Ops, Marketing, and Solutions Architects • Provide frontline feedback on messaging, territory design, and enablement • Pilot go-to-market initiatives and turn successful approaches into repeatable practices

🎯 Requirements

• 7–10 years of sales experience, including 3–5+ years managing quota-carrying reps, ideally in marketing technology or SaaS • This role is only open to candidates based in the United Kingdom or Ireland • Track record of leading successful mid-market or high-velocity sales teams, including building or evolving outbound teams and motions • Strong pipeline inspection and forecasting skills • Experience coaching outbound pipeline generation and improving outbound motions • Comfortable operating inside a structured qualification framework like MEDDICC • Clear, direct communication and ability to set high expectations and give candid feedback • Effective cross-functional collaboration in a fast-moving, growth-stage environment • Successful completion of a background check and employment verifications

🏖️ Benefits

• Equity grant in the form of stock options • 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Remote work stipend • Wellness stipend • Professional development budget

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