Customer Success Engineer – Europe

🔥 37 minutes ago

🌐 United Kingdom, Ireland, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 28 days.
• No salary listed.

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Cyolo

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🏢 Enterprise

Cybersecurity • Enterprise

Cyolo is redefining SRA for OT with a hybrid Remote Privileged Access Solution (RPAM) that provides safe and secure remote access and operations, even in the most sensitive environments. The Cyolo PRO solution seamlessly integrates secure access, connectivity, and supervision through features such as VPN-less zero-trust access, MFA identity authentication, credentials vault, session recording, and more. This comprehensive suite ensures streamlined, secure remote access and facilitates compliance achievement, guaranteeing uptime, safety, and operational agility.

📋 Description

• Serve as a trusted technical advisor and primary post-sale technical contact for customers • Partner with Customer Success Managers to understand customer goals, success criteria, workflows, and technical environments • Guide customers through onboarding, implementation, integration, configuration, and product adoption • Provide proactive technical recommendations and best practices to increase product usage, value realization, and customer maturity • Troubleshoot complex technical issues and coordinate with Support, Engineering, Product, and Customer Success teams for resolution • Translate customer technical feedback and recurring issues into actionable insights for Product and Engineering • Create and maintain technical success plans, solution documentation, implementation notes, and customer-facing technical guidance • Support renewal and expansion efforts by demonstrating product value, resolving adoption barriers, and increasing customer confidence • Deliver technical training, workshops, enablement sessions, and product demonstrations • Identify technical risks and adoption blockers and proactively address them with customers • Help customers optimize their use of Cyolo’s Secure Connectivity Platform and achieve business and security outcomes • Measure success through customer satisfaction, successful onboarding, increased adoption, reduced technical blockers, renewal support, internal visibility, and cross-functional collaboration

🎯 Requirements

• 3+ years of experience in Customer Success Engineering, Solutions Engineering, Implementation, Technical Support, Support Engineering, Technical Consulting, or a related customer-facing technical role • Strong understanding of on-premises platforms, cloud technologies, APIs, IAM, operating systems, networking, and third-party software integrations • Strong troubleshooting skills and ability to analyze complex technical issues and drive them toward resolution • Ability to explain technical concepts clearly and guide customers through practical next steps • Excellent communication, presentation, relationship-building, and stakeholder management skills • Experience working cross-functionally with Product, Engineering, Support, Sales, and Customer Success teams • Strong organizational skills with ability to manage multiple customer priorities, technical tasks, and deadlines simultaneously • Ability to work independently, take ownership, and operate effectively in a fast-paced environment • Excellent written and verbal communication skills in English • Experience supporting enterprise or strategic customers in a B2B technology environment • Familiarity with Linux, operating systems, security principles, identity management, databases, networking, observability, and cloud providers • Experience with cybersecurity products or working in a cybersecurity environment • Experience working with OT / IT environments or critical infrastructure • Experience with remote access, Zero Trust, or identity and access management solutions • Ability to identify adoption blockers, recommend solutions, and contribute to customer growth through technical discovery and value-based consultation • Experience working in a SaaS company or high-growth startup environment

🏖️ Benefits

• Remote work in Europe • Opportunity to work with a cybersecurity company focused on securing critical infrastructure and operational technology • Cross-functional collaboration with Customer Success, Support, Product, Engineering, and Sales teams

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