Commercial Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £50k - £60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Dayshape

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Dayshape is a leading provider of AI-powered intelligent resource management software. The company's platform optimizes resource scheduling with advanced AI that processes thousands of options per second, offering advanced features such as real-time project financials, Gantt chart scheduling, and robust reporting and dashboards. Dayshape's solutions focus on maximizing efficiency, scalability, and profitability for professional services firms. It aims to empower teams, improve client satisfaction, and drive business growth through seamless integrations and flexible workflows.

📋 Description

• Develop and maintain commercial reporting frameworks covering pipeline, bookings, revenue performance, customer metrics, and marketing effectiveness • Prepare weekly, monthly, and quarterly commercial performance reports for executive leadership • Coordinate Board reporting packs with accurate, consistent commercial performance narratives • Analyse trends, identify risks and opportunities, and recommend performance improvements • Manage and optimise sales processes, workflows, governance, forecasting, pipeline reviews, and reporting • Ensure CRM data quality and adherence to defined sales stages and processes • Define KPIs, targets, and performance dashboards with Sales leaders • Support territory planning, account segmentation, and sales planning • Establish reporting on customer health, retention, renewals, expansion opportunities, and engagement metrics • Support Customer Success objectives, performance indicators, lifecycle management, and churn reduction • Track Marketing campaign performance, lead generation, conversion rates, ROI, and revenue contribution • Act as administrator and business owner for commercial systems, including CRM and reporting tools • Automate manual processes, improve operational efficiency, and maintain commercial process documentation • Drive continuous improvement initiatives across the commercial function • Coordinate Sales, Customer Success, Marketing, Finance, and senior leadership • Support strategic initiatives and commercial projects through analysis, planning, and execution • Facilitate performance reviews and planning cycles • Ensure alignment of metrics, definitions, and reporting across teams

🎯 Requirements

• Experience in Commercial Operations, Revenue Operations, Sales Operations, Business Operations, or a similar role • Strong analytical skills and ability to interpret complex datasets and communicate insights clearly • Experience supporting Sales, Customer Success, and Marketing • Demonstrable experience preparing executive and Board-level reporting • Advanced proficiency in spreadsheet modelling and reporting tools • Experience using CRM platforms such as HubSpot • Strong project management and organisational skills • Excellent written and verbal communication skills • Ability to manage multiple priorities in a fast-paced environment • Confidence communicating new ideas and challenging the status quo • Experience within a PE-backed SaaS, technology, subscription, or high-growth business environment (bonus) • Familiarity with Power BI, Tableau, or Looker (bonus) • Knowledge of revenue forecasting methodologies and commercial planning processes (bonus) • Experience implementing or optimising commercial systems and processes (bonus) • Experience using Co-pilot/Claude or other AI platforms (bonus) • Commercially minded, detail-oriented, proactive, collaborative, resilient, and adaptable approach (bonus)

🏖️ Benefits

• At least £1,000 per year to spend on professional and personal development • 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days • Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement • Enhanced family leave policies • Private health insurance, including dental and vision benefits • Income protection and death in service cover • Matched 5% auto-enrolment workplace pension scheme • Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service • Volunteering time – up to 20 hours a year to participate in volunteer work • Regular All Hands meeting for inspiration and over-communication • Time out of the working week for team socials each month, with a mix of in-person and virtual options • Genuinely nice, smart people to work with, who are excited about growing our company • Flexible working hours • Remote work possibility within the UK