Operations Manager

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The Duke of Edinburgh's Award

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1956

🤲 Charity

📚 Education

Charity • Education

The Duke of Edinburgh's Award is a UK-registered charity that runs a youth personal-development programme for 14–24-year-olds. It delivers tiered Awards (Bronze, Silver, Gold) focused on volunteering, skills, physical activity and outdoor expeditions, and provides resources, training and support for participants, leaders and partner organisations. The charity also raises funds, recruits volunteers, partners with schools and community groups, and provides branded merchandise and online tools to support participation and delivery.

📋 Description

• Lead, motivate, and develop a high-performing, remote team to deliver against SMART objectives and KPIs • Foster a positive, inclusive, and supportive team culture aligned with DofE values and behaviours • Oversee delivery standards, ensuring consistency, quality, and compliance across your team’s portfolio • Support your team to identify and engage new Licensed Organisations, particularly those supporting strategic growth and accessibility • Build and maintain senior stakeholder relationships across partner organisations • Analyse performance data and KPIs to drive decision-making and implement improvement plans • Oversee grant processes, including approval, monitoring, and evaluation of funded projects • Ensure effective delivery of training pathways across the network • Lead and support network engagement activities such as meetings and events • Collaborate with leadership colleagues to implement business plans and strategic initiatives • Contribute to national projects, innovation, and continuous improvement initiatives • Represent the organisation externally, staying informed on policy developments and sector trends

🎯 Requirements

• Proven experience leading and developing geographically dispersed teams • Strong track record of coaching and supporting team members to achieve results • Experience managing multiple projects and priorities—ideally within the third sector • Skilled in project planning and delivery with strong attention to detail • Experience using data and insights to inform strategy and performance • Commitment to quality, continuous improvement, and impact measurement • Inspiring and empowering leadership style • Strong decision-making skills grounded in evidence and analysis • Passion for increasing access and removing barriers for marginalised young people • Self-motivated, resilient, and positive with the ability to work independently • Excellent problem-solving and analytical skills • Strategic thinker with flexibility and adaptability • Strong communicator, able to influence stakeholders at all levels • Excellent project management and prioritisation skills • Highly organised, solutions-focused, and impact-driven

🏖️ Benefits

• We offer excellent staff benefits including a generous pension contribution • Employee assistance programme • Healthcare cash plan • Volunteer leave • 25 days holiday, plus Bank Holidays and an additional 3 days paid leave between Christmas and the New Year • Buy additional annual leave • Benefits discount website • Death in service benefit 4 x salary • Incapacity benefit • Generous family leave • Sick leave