Customer Sales Advisor

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £25.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

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Domestic & General

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1912

📦 Logistics

💼 Consulting

🏭 Manufacturing

💰 Private Equity Round on 2019-07

Logistics • Consulting • Manufacturing

Domestic & General is a company specializing in the protection, maintenance, and repair of household appliances such as fridges, washing machines, dishwashers, and cookers. They offer insurance and service plans that cover over 100 brands, providing unlimited repairs and replacement appliances if necessary. Operating primarily in the UK, Domestic & General provides a seamless experience with services that include quick quotes, booking repairs, and handpicked engineers to ensure efficient service and predictable pricing. They are also the underwriter for their insurance policies, offering plans directly to consumers.

📋 Description

• Serve as the first point of contact for Sky customers • Help customers with their equipment and Sky Protect policies • Provide exceptional customer service • Understand customer needs and recommend suitable products and services • Combine customer care with sales success while achieving appropriate customer outcomes in line with FCA requirements • Work on a rotational six-week shift pattern covering 8am–8pm, Monday–Sunday • Complete eLearning, facilitator-led sessions, role reality sessions, call listening, and call-taking exercises during training • Participate in telephone screening, virtual assessment, Microsoft Teams interview, and call-listening exercise • Complete employment screening checks and equipment setup before starting

🎯 Requirements

• Sales-oriented and motivated by achieving customer sales outcomes • Ability to recommend suitable products in line with FCA requirements • Empathetic and an active listener • Resilient and adaptable in a high-pressure, fast-paced sales environment • Willingness to learn about products, compliance updates, and client perspectives • Clear communication skills; able to explain products transparently without jargon or misleading language • Able to work autonomously in a home-based position • Broadband access required • Availability to work 37.5 hours per week on a rotating six-week rota covering 8am–8pm Monday–Sunday • Based in mainland UK • Successful completion of referencing, credit, and criminal record checks

🏖️ Benefits

• Average Bonus Earnings of £4,600 per annum • Personal and Professional growth • Internal Mobility programmes providing networking opportunities • Leadership development programmes • Health Cash Plan • Instant discounts • New credit building tool • Salary Finance Loans • Electric vehicle leasing • Long service awards • Equipment provided • Tailored support and training • Career progression opportunities