Customer Sales Advisor

🕒 August 7

🇬🇧 United Kingdom – Remote

💵 £25.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤑 Sales

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Domestic & General

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1912

📦 Logistics

💼 Consulting

🏭 Manufacturing

💰 Private Equity Round on 2019-07

Logistics • Consulting • Manufacturing

Domestic & General is a company specializing in the protection, maintenance, and repair of household appliances such as fridges, washing machines, dishwashers, and cookers. They offer insurance and service plans that cover over 100 brands, providing unlimited repairs and replacement appliances if necessary. Operating primarily in the UK, Domestic & General provides a seamless experience with services that include quick quotes, booking repairs, and handpicked engineers to ensure efficient service and predictable pricing. They are also the underwriter for their insurance policies, offering plans directly to consumers.

📋 Description

• Act as the first point of contact for Sky customers • Help customers with their equipment and Sky Protect policies • Understand customer needs and recommend suitable products and services • Combine exceptional customer care with sales success • Work within FCA requirements and provide appropriate customer outcomes • Complete training including eLearning, facilitator-led sessions, role reality sessions, call listening and call taking exercises • Participate in telephone conversation, virtual assessment, Microsoft Teams interview and call listening exercise during recruitment

🎯 Requirements

• Motivated by a sales environment and achieving customer sales outcomes in line with FCA requirements • Empathetic and an active listener • Resilient and adaptable in a high-pressure, fast-paced environment • Willingness to learn about new products, compliance updates and client perspectives • Clear communication skills; able to explain products transparently and avoid jargon or misleading language • Able to work autonomously in a home-based position • Broadband access required • Available to work 37.5 hours per week on a rotating 6-week rota between 8am and 8pm, Monday-Sunday • Applicants must be based in mainland UK • Successful candidates subject to referencing, credit and criminal record checks

🏖️ Benefits

• Average Bonus Earnings of £4,600 per annum, earned through a combination of strong sales performance, excellent customer service and call quality • All equipment needed provided • Personal and Professional growth encouraged • Internal Mobility programmes providing networking opportunities • Leadership development programmes • Hybrid role / Work-Life balance • Health Cash Plan • Instant discounts • New credit building tool • Salary Finance Loans • Electric vehicle leasing • Long service awards • Two 15-minute breaks and a full hour for lunch • Training through eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises