Senior Technical Account Manager

🔥 1 hour ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 12%

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Dragos, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🏭 Manufacturing

📦 Logistics

💼 Consulting

💰 $74M Series D - Dragos on 2023-09

Manufacturing • Logistics • Consulting

Dragos, Inc. is a cybersecurity company specializing in operational technology (OT) and industrial control systems (ICS) protection for critical infrastructure. It provides an OT-native platform that delivers asset visibility, vulnerability management, threat detection, and response playbooks, backed by threat intelligence, managed services (including OT Watch and incident response), training, and compliance support. Dragos focuses on defending sectors like energy, utilities, manufacturing, transportation, and other industrial environments through a combination of software, intelligence, and expert services.

📋 Description

• Serve as a trusted advisor and technical advocate for assigned customer accounts • Lead customer onboarding and adoption • Facilitate goal-setting workshops and planning sessions • Guide customers in operationalising key use cases and integrating Dragos into security and operational workflows • Provide ongoing technical guidance, best practices, and recommendations • Monitor customer health, platform adoption, and utilisation trends • Develop and execute engagement and recovery plans for at-risk or underutilised accounts • Conduct regular account reviews and value realisation discussions • Deliver technical enablement, workshops, and training • Collaborate with Customer Success, Support, Product, Services, and Sales teams • Serve as a subject matter expert for OT cybersecurity topics • Contribute to customer workshops, QBRs, and executive briefings • Travel throughout the European region as required, up to 30%

🎯 Requirements

• 3+ years' experience working in OT, ICS, or critical infrastructure environments • Knowledge of ICS, SCADA, or DCS systems • Experience in security operations, threat detection, threat intelligence, vulnerability management, or related cybersecurity disciplines • Strong understanding of industrial cybersecurity, OT/ICS environments, cyber risk management, and security operations workflows • Experience applying frameworks such as ISA/IEC 62443, NIST CSF, SANS ICS Five Critical Controls, CAF, the Cyber Resilience Act, and other relevant European frameworks • Ability to engage and influence technical and business stakeholders • Experience delivering workshops, training, and advisory engagements • Strong communication, relationship management, and problem-solving skills • Familiarity with critical infrastructure regulations and cyber resilience requirements across Europe is highly regarded • Multilingual candidates, particularly those speaking German and other European languages, are highly preferred • All new hires must pass a background check as a condition of employment

🏖️ Benefits

• Competitive Equity Package • Comprehensive Benefits Plan • Remote-first work environment • Equal Opportunity Employer

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