Technical Application Specialist

🔥 18 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Epicor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1972

🚘 Automotive

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2016-01

Automotive • Consulting • Logistics

Epicor is a leading provider of industry-specific enterprise resource planning (ERP) software designed to help manufacturers, distributors, and retailers enhance their operations and improve efficiency. The company's solutions leverage advanced technologies such as artificial intelligence and cloud computing to optimize supply chain management, financial processes, and customer engagement. Epicor is recognized for its commitment to innovation and customer success, serving over 23,000 customers across multiple industries worldwide.

📋 Description

• Confer with customers by phone, email, or chat to diagnose technical, application, system, and finance-related issues • Troubleshoot, test, document, and escalate issues when necessary • Troubleshoot client-server software application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices • Investigate ERP financial functionality, accounting processes, data flows, and integrations with finance packages • Respond to complex or non-routine issues where standard procedures have not resolved failures • Explain issues, recommend solutions, and support effective resolution • Maintain current knowledge of software releases, product updates, ERP functionality, finance applications, and integration changes • Assist with system setup, configuration, programming, and integration tools supporting customization and extension • Address technical concerns raised by Customer Experience, Sales, and other internal departments • Contribute to knowledge base articles, FAQs, troubleshooting documentation, and support-process improvements • Assist with mentoring and knowledge transfer for team members

🎯 Requirements

• Three or more years of applicable technical support, application support, or related experience • Demonstrated knowledge and success • Experience supporting or troubleshooting at least one finance or accounting package is required • Experience with Sage, Microsoft Dynamics NAV, Microsoft Dynamics GP, Epicor Kinetic, or a comparable finance application is preferred • ERP knowledge or experience is preferred • SaaS, e-commerce, client-server application, SQL, or systems integration experience is preferred • Relevant industry knowledge or experience • Strong verbal and written communication skills • Strong problem-solving, analytical, troubleshooting, and issue-resolution skills • Knowledge of software applications, ERP fundamentals, accounting or financial business processes, and system integrations • Ability to work effectively in a high-volume support environment while managing multiple priorities • Customer-focused approach and ability to collaborate across technical, customer experience, sales, and other functional teams

🏖️ Benefits

• Comprehensive health and wellness benefits • Opportunities for mentorship, continuing education, and focused career goal setting • Free LinkedIn Learning licenses • Mentoring Program • Geographically specific education support programs • Inclusive, global workplace • Policies encouraging time off to rest, recharge, and reconnect • Support for international relocations and permanent residency processes • Training courses and continuous support