Customer Success Manager

🕒 May 18

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Epidemic Sound

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

📱 Media

☁️ SaaS

🤖 Artificial Intelligence

💰 $450M Private Equity Round - Epidemic Sound on 2021-03

Media • SaaS • Artificial Intelligence

Epidemic Sound is a provider of royalty-free music and sound effects offering subscription and single-track licensing for creators, businesses, and enterprises. The company owns the rights to its catalog and provides global direct licenses that let users publish and monetize content worry-free. It also offers software tools and integrations — including AI-powered Studio for automated soundtracking, plugins for creative apps, and mobile/desktop apps — alongside tailored enterprise solutions for brands, broadcasters, and production companies.

📋 Description

• Act as a trusted advisor throughout the customer lifecycle, defining mutual success plans and expanding product adoption across global fitness organizations. • Identify, drive, and close new upsell and expansion business opportunities to consultatively scale accounts over time. • Manage customer renewals, maximize contract retention, and proactively develop turnaround strategies for fitness accounts flagged with churn risk. • Collaborate cross-functionally with internal sales, product, music, and marketing teams to channel customer feedback and fully utilize the Epidemic Sound ecosystem. • Leverage AI tools like Claude to automate workflows, streamline account management processes, and drive operational efficiency within an AI-forward setting.

🎯 Requirements

• 4+ years of relevant Sales or Customer Success experience, preferably within the technology, SaaS, fitness, or media industries. • Proven track record in B2B enterprise roles focused on developing, retaining, and growing business with existing accounts. • Demonstrated ability to navigate consultative sales, negotiation conversations, and complex account issues confidently with multi-layered decision-makers. • Strong capacity to build relationships quickly, navigate ambiguity, and utilize customer usage data to mitigate churn risk. • Experience with Salesforce or dedicated Customer Success platforms such as Planhat, Totango or Gainsight.

🏖️ Benefits

• Equal opportunity employer • Diversity and inclusion value