Enterprise Account Manager

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

💵 $90k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Expensify

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2008

☁️ SaaS

💳 Fintech

🤝 B2B

💰 $100M Debt Financing - Expensify on 2021-10

SaaS • Fintech • B2B

Expensify is a software company that provides expense and spend management tools for businesses and accountants. The platform offers features such as expense reports, receipt scanning (mobile app), company credit cards (the Expensify Visa® Commercial Card), bill pay, invoicing, payroll integration, and spend management for organizations. Expensify distributes mobile apps through Apple App Store and Google Play and positions itself as a business-focused, cloud-based expense management solution used by teams and finance professionals.

📋 Description

• Build trusted relationships with senior stakeholders across finance, IT, and operations, including C-suite contacts • Own the full account lifecycle from onboarding through adoption, renewal, and growth • Identify account risks and opportunities early and act proactively • Guide customers through migrations and product rollouts • Turn usage data into account plans tied to revenue • Drive adoption of Expensify products, including expense management, global reimbursement, Expensify Card, and Travel • Translate customer feedback for product and engineering teams • Manage renewals, upsell and cross-sell conversations, and contract negotiations • Improve net dollar retention across the portfolio • Engage with accounts every quarter • Forecast and increase contract renewals • Increase product adoption across accounts

🎯 Requirements

• 3+ years of B2B SaaS account management or customer success experience, with direct ownership of a customer portfolio • Experience owning renewals, retention, and growth, including commercial conversations around pricing, expansion, or contract terms • Strong product and technical fluency, with experience working through APIs, integrations, or other connected software systems • Strong data literacy, including using spreadsheets, dashboards, usage data, and reporting tools to make decisions and build a business case • Strong written and verbal communication, with the ability to work effectively with both technical teams and senior customer stakeholders • Comfort operating autonomously, setting priorities and managing competing demands without heavy day-to-day direction • Experience with FinTech, payments, spend management, accounting, ERP, or other financial software is desirable • Familiarity with NetSuite, Okta, Workday, HubSpot, GitHub, Gong, or similar platforms is desirable • Experience using AI to automate workflows, improve processes, or solve business problems is desirable • Experience managing global customers and working effectively across time zones and asynchronously is desirable

🏖️ Benefits

• Pension with up to 4.5% employer match • 100% employer-paid supplemental medical and dental coverage • $20,000 annual fertility and family-building benefit through Carrot • Up to $5,000 USD in relocation reimbursement if you move to one of our offices • Three months of paid parental leave; six months for birthing parents • Flexible vacation policy • Equity