Interim Account Manager – Advertising

🕒 March 20

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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FARFETCH

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

🛍️ eCommerce

👗 Fashion

🛒 Retail

eCommerce • Fashion • Retail

FARFETCH is a global fashion online platform connecting consumers with luxury brands and boutiques. Offering a wide range of products in womenswear, menswear, and kidswear, FARFETCH provides unique shopping experiences through its website and app. Customers can enjoy various benefits such as free shipping on selected items, exclusive member offers, and sustainable services like selling designer bags. The company supports cryptocurrency payments and offers discounts for students and youth. FARFETCH is committed to sustainability and protection of intellectual property, ensuring a high standard of customer service and satisfaction.

📋 Description

• Take responsibility for the successful delivery of booked campaign revenue across your client patch • Lead campaign kick-offs with clients, translating Sales bookings into clear activation plans and timelines • Onboard advertisers by explaining the campaign-setup process and communicate with clients to ensure deadlines are met. • Ensure campaign set-ups are tailored to each partner and aligned with best practice, setting the campaign up for success • Collaborate with AdOps to optimise campaigns and address any underdelivery or underperformance • Answer day-to-day client questions promptly and with the appropriate level of detail - ensuring high levels of client satisfaction at all times. • Promptly share mid- and end-of campaign results and ‘lessons learned’ with client and Sales team for seamless re-pitching and minimised churn • Prepare post-campaign Case Studies / One-Pagers • Partner with the Sales team on upselling opportunities and retention / renewal strategies • Where appropriate and possible, travel to meet clients face-to-face, potentially across international fashion capitals of Milan, Paris and London (dependent on your client list).

🎯 Requirements

• A mid-level professional, experienced in a client-facing / account management role, preferably in the e-commerce, advertising or media industry • You are able to independently prioritise multiple, competing tasks in a fast-paced environment across multiple clients • You are commercially minded, with a strong understanding of performance metrics (e.g. ROAS, CTR, e-commerce sales data) • You are customer service oriented, curious and proactive, with an instinct to drive the best possible results for advertising partners and exceed client servicing expectations • A responsive, clear and confident communicator who: • is able to adapt tone to different audiences • is resilient when managing more demanding clients • delivers narratives sensitively within the wider client context • communicates technical explanations at the appropriate level of detail • is mindful of the nuances of regional communication styles, as your clients will be based globally • Previous experience in ecommerce or digital / retail media advertising account management is highly advantageous

🏖️ Benefits

• Employee Pension Scheme • Flexible Benefits Program • Health Insurance & Critical Illness cover • Flexible work environment (3 days a week in office, 2 days WFH)