Junior Operations Backoffice Specialist

🕒 May 7

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FINN

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

👥 B2C

💰 Debt Financing on 2023-07

Fintech • B2C • Personal Insurance

FINN is your personal guide toward better financial health with less financial stress. The platform allows users to access their salary early, gain insights into their spending behavior, and monitor their financial situations with easy-to-follow graphs and charts. FINN also offers a part-time marketplace to boost income, accessible personal insurance, and educational resources to improve money management skills. By aiming to support users in achieving financial literacy and well-being, FINN stands out as a modern financial service tailored to meet the needs of today's workforce.

📋 Description

• You prepare and verify final settlements according to the four‑eyes principle, ensure the traceability of all settlement items, and guarantee error‑free, consistent processing. • You independently handle customer complaints and disputed damage cases, assess facts in a structured manner, and coordinate the involvement of the Legal department or external attorneys when necessary. • You act as the operational link between Customer Care, Active Fleet, B2B, Damage Management and Legal — ensuring smooth information flow and clear responsibilities along the process chain. • You actively follow up on tickets and cases, identify recurring error patterns early, and propose well‑founded improvements to continuously enhance the quality and efficiency of the defleeting process.

🎯 Requirements

• Initial professional experience in commercial administration, customer support, coordination or a comparable back‑office role. • Completed commercial vocational training (e.g., office administrator, automotive sales clerk) or equivalent. • Very high level of care and attention to detail — you spot errors before they become problems. • Structured, reliable way of working: you keep an overview even with multiple open cases. • Confident use of digital tools (e.g., Zendesk, office programs, dashboards). • Excellent German skills (C2) and good English skills (B2).

🏖️ Benefits

• This position is based in Munich, with the flexibility to work fully remote or from a home office (within Germany). Working from another EU country for a limited period is possible by arrangement. • FINN offers significant growth potential. You have the chance to develop quickly and succeed in a highly motivated startup environment with challenging projects in cross‑functional teams. • Want to improve your English or build new skills? FINN provides an annual training budget of €1,500 to support your professional development. • Want to drive your own FINN car? With your employee discount, that’s no problem.