Key Account Manager

Job not on LinkedIn

🔥 21 hours ago

🇬🇧 United Kingdom – Remote

💵 £44.5k - £51k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Flash Pack

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

✈️ Travel

👥 B2C

🌍 Social Impact

💰 $6.1M Venture Round - Flash Pack on 2023-10

Travel • B2C • Social Impact

Flash Pack is a premium small-group adventure company that designs curated trips for solo travellers in their 30s–50s, using travel as a catalyst to create meaningful friendships and social connection. Founded in 2014 and rebuilt after the pandemic, Flash Pack positions itself as a “friendship company” focused on boutique stays, expert local leaders and experiences engineered to make connection effortless, while operating as a remote-first employer with global customers and teams.

📋 Description

• Manage a portfolio of approximately 20 Destination Management Companies (DMCs) and their trips • Serve as the main point of contact for local partners • Hold DMCs to Flash Pack’s quality standards and service levels • Own quality results across the portfolio and act quickly on trips below target • Onboard and train DMCs on Flash Pack’s brand, products, systems, and processes • Run regular DMC performance reviews • Provide constructive feedback and set improvement goals • Pursue and recover compensation when trip quality falls short • Own the end-to-end itinerary change process • Improve products iteratively • Link DMCs with internal teams including CX, Safety, Finance, and Product Innovation • Deliver quarterly trip-quality priorities • Collaborate with a team of three Key Account Managers • Report to the Head of DMC Account Management

🎯 Requirements

• Experience running a portfolio of partner, supplier, or client accounts and improving their results • Track record of holding partners accountable, managing underperforming suppliers, renegotiating terms, or recovering costs • Meticulous attention to detail • Strong commercial judgement • Ability to identify and deliver high-quality customer experiences • Ability to own complex problems and develop complete plans independently • Ability to resolve issues quickly • Confident relationship management with external partners and internal teams • Comfort using performance data and dashboards independently • Practical use of AI tools • Clear, direct communication, including difficult DMC conversations • Collaborative working style aligned with Flash Pack’s values • Availability for 3 hours of overlap per day with core teams • Travel industry experience is not essential

🏖️ Benefits

• Remote-flexible business with employees across the globe • Flexible working hours • Transparent salary bandings with growth opportunities • Bi-annual performance and compensation reviews • Matched pension up to 5% for UK employees; EOR partner matches contributions at 2% of earnings per pay period in the US • Optional private healthcare • Enhanced parental leave: 16 weeks full pay for primary caregivers and 4 weeks full pay for secondary caregivers • 25 days annual leave plus bank holidays • Office closure between Christmas and New Year • Birthday off every year • Additional day of leave for each year at Flash Pack, capped at 5 days • Opportunity to work from abroad for 45 days per year • Diverse and inclusive team • Opportunity to travel and join a Flash Pack adventure after the first year of employment • Life-Change Care Plans • £1,000 referral bonus • Regional team gatherings every 6–8 weeks • All-team virtual socials every 4–6 weeks