Vice President – Owner Services

🕒 September 15

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

👔 Vice President

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 23%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 56 days.
• No salary listed.

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Flexjet

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1995

✈️ Travel

📦 Logistics

💼 Consulting

💰 Private Equity Round on 2008-03

Travel • Logistics • Consulting

Flexjet is a leader in the private aviation industry, specializing in private jet ownership, fractional jet leasing, and jet card programs. With a diverse fleet of aircraft, including top models from Gulfstream and Embraer, Flexjet offers tailored travel solutions for customers seeking luxury and convenience. The company is known for its commitment to exceptional service, safety, and sustainability in air travel, providing a premium flying experience for individuals and businesses alike.

📋 Description

• Develop and execute the European Owner Services strategy aligned with Flexjet's business objectives • Serve as executive advocate for the owner's experience across business functions • Establish and monitor service standards, operational metrics, and continuous improvement initiatives • Oversee seamless, personalized, high-touch owner experience throughout the ownership lifecycle • Ensure proactive communication, responsiveness, and tailored service solutions • Lead owner satisfaction initiatives and programs that strengthen relationships and brand loyalty • Act as executive escalation point for complex owner concerns and service recovery • Lead, mentor, and develop the Owner Services organization across multiple European markets • Foster accountability, collaboration, engagement, and continuous learning • Establish succession planning and leadership development strategies • Monitor owner satisfaction, retention, NPS, and other KPIs • Use customer insights and analytics to identify trends and drive improvements • Collaborate with Operations, Scheduling, Maintenance, Sales, Marketing, Finance, and other stakeholders to optimize service delivery • Ensure consistent service standards across European operating regions • Develop and maintain procedures supporting efficient owner support • Represent Owner Services in executive leadership discussions and strategic planning • Support owner events, relationship-building opportunities, and brand experience initiatives • Ensure practices comply with company policies, regulatory requirements, and data privacy standards • Support management of service-related risks and customer issues • Balance owner satisfaction with operational requirements, safety standards, and business objectives

🎯 Requirements

• Bachelor's degree in Business Administration, Aviation Management, Hospitality Management, Communications, or a related field preferred or equivalent combination of education and/or experience • Progressive leadership experience in customer experience, owner services, relationship management, luxury hospitality, aviation, or a similarly client-focused environment • Proven experience leading large, geographically dispersed teams across multiple countries • Strong experience in developing and implementing customer experience strategies for luxury, premium, or high-net-worth clientele • Demonstrated success improving customer satisfaction, retention, and loyalty metrics • Experience managing executive-level customer escalations and complex service recovery situations • Previous experience within business aviation, private aviation, luxury travel, hospitality, yacht management, or other ultra-high-net-worth service industries • Knowledge of European aviation operations and regulatory environments desired • Exceptional leadership and people management skills • Strong strategic thinking and business acumen • Outstanding relationship management and stakeholder engagement capabilities • Executive presence with excellent verbal, written, and interpersonal communication skills • Deep understanding of luxury service expectations and customer experience best practices • Proven ability to manage complex situations with professionalism, discretion, and sound judgment • Strong analytical and problem-solving skills with the ability to leverage data to drive decision-making • Ability to influence and collaborate effectively across multiple departments and levels of the organization • Demonstrated commitment to service excellence and continuous improvement • Ability to travel throughout Europe as business needs require

🏖️ Benefits

• Ability to travel throughout Europe as business needs require

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