Director of Operations

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £98k - £112k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Focal Systems

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🛒 Retail

🏢 Enterprise

Artificial Intelligence • Retail • Enterprise

Focal Systems is an innovative technology company focused on transforming retail operations through the deployment of advanced artificial intelligence and computer vision technologies. Their flagship product, FocalOS, automates decision-making processes within retail environments, optimizing order writing, inventory updates, and labor schedules to enhance efficiency and productivity. By utilizing ruggedized cameras and AI, Focal provides real-time shelf insights and automates tasks, significantly reducing food waste and operational costs for retailers. The company's mission is to lower living costs worldwide by enabling retailers to improve efficiency, reduce waste, and ultimately, lower prices for consumers.

📋 Description

• Own ongoing field-service performance and SLA delivery, prioritising maintenance work and driving issues through to resolution • Build, lead, and develop the UK field operations team installing and maintaining shelf cameras at scale • Own the operational plan for UK deployments, including scheduling, logistics, installation, quality checks, and maintenance • Define, track, and report field-performance and SLA-adherence metrics • Partner with executive leadership on performance goals, budgets, and long-term UK operational strategy • Analyse processes, identify bottlenecks, and lead improvements in speed, quality, and efficiency • Collaborate with Product, Engineering, Supply Chain, and Customer Success on hardware, software, and deployment improvements • Serve as senior escalation point for operational and customer issues • Build relationships with retail partners and deliver against agreed success criteria • Manage third-party installer and service-partner performance, quality, and cost • Establish safe working practices and ensure health and safety compliance at retailer sites

🎯 Requirements

• 5+ years in an operations leadership role, managing people, processes, and budgets • Experience leading field operations, installation, or service teams across multiple sites, ideally deploying hardware at scale • Strong working knowledge of finance and budgeting, customer service, logistics, and people management • Ability to plan and run operations using data and KPIs • Experience designing and implementing structures, roles, and processes for rapid growth and shifting business needs • Understanding of account management and customer success • Ability to work with senior customer stakeholders • Excellent written and verbal communication • Ability to work independently in a remote environment • Ability to travel regularly within the UK • Knowledge of retail or grocery operations (nice to have) • Familiarity with retail technology, shopper-facing apps, back-room inventory management, or POS systems (nice to have) • Experience managing third-party installers, contractors, or service partners (nice to have) • Lean Six Sigma or similar process improvement certification (nice to have) • Experience in a high-growth startup or scale-up environment (nice to have)

🏖️ Benefits

• Stock options / attractive stock • Generous paid time off • Pension • Sick leave • Parental leave • Learning and development budget