Customer Success Manager, B2B SaaS, Higher Ed

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🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Gecko | AI-Powered Student Engagement Platform

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

📚 Education

☁️ SaaS

🤖 Artificial Intelligence

💰 $2.3M Venture Round - GeckoLabs on 2019-06

Education • SaaS • Artificial Intelligence

Gecko | AI-Powered Student Engagement Platform is an AI-driven software company that builds a student engagement platform for higher education institutions. Its products help universities and colleges engage, communicate with, and support students through modular, analytics-enabled tools that streamline recruitment, retention, and student services. Gecko positions itself as a SaaS provider focused on innovation, customer-centric development, and measurable impact for higher education customers.

📋 Description

• Own a portfolio of Higher Education partners across the UK and internationally. • Responsible for success, retention and growth, from day-to-day relationship management through to renewals, expansion and senior stakeholder conversations. • Spend time with partners on campus, represent Gecko at sector events and build relationships. • Carry commercial responsibility, with ownership of renewal and expansion targets. • Develop success plans and account strategies that connect Gecko to meaningful outcomes. • Identify opportunities to expand into new teams, departments and use cases. • Visit partners regularly on campus across the UK and balance in-person and remote engagement. • Own issues through to resolution, bringing in the right internal teams when needed.

🎯 Requirements

• Experience managing customer accounts in a B2B SaaS business. • Owned renewals, expansion or commercial growth. • Comfortable managing complex or strategic accounts with multiple stakeholders and longer decision cycles. • Can build genuine relationships without losing commercial focus. • Confident talking about pricing, value, revenue and next steps. • Know how to uncover an opportunity and progress it properly. • Organised, proactive and comfortable managing a portfolio, pipeline and regular travel. • Ask good questions, listen properly and do not wait to be told what to do. • Experience in Higher Education or EdTech would be useful, but not essential.

🏖️ Benefits

• Real ownership: You will be trusted to run your accounts and make decisions. • Commercial impact: Your work will directly influence retention, expansion and growth. • A 34-hour week: With flexible working and the option to compress your hours across four days. • 33 days’ holiday: Plus the opportunity to work from another location through our Workation policy. • Remote-first working: With a brilliant home office set-up, MacBook Pro and headphones of your choice. • Proper benefits: Private healthcare, pension, life insurance, EAP and Perkbox. • A small, ambitious team: Good people who are collaborative, direct and low on bureaucracy. • Room to shape things: Customer Success at Gecko is evolving, and you will help influence what comes next. • Connected virtual culture: We’re fully remote, but collaborative by default. Our virtual office is a big part of how we stay connected, solve problems quickly, and keep work feeling human.