Account Director – SaaS, Utilities

🔥 30 minutes ago

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Gentrack Ltd (Global)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

We are entering a new era, with utilities worldwide transforming to meet business and sustainability targets.

📋 Description

• Own end-to-end commercial performance across your accounts, including revenue, margin, renewals and pipeline • Develop and execute multi-year account strategies aligned to customer priorities and Gentrack growth objectives • Build and maintain senior stakeholder relationships (Director, VP and C-suite level) • Act as the primary commercial point of contact and escalation for customers • Identify and drive upsell, cross-sell and expansion opportunities • Lead renewal planning and negotiations • Work cross-functionally to orchestrate delivery, pre-sales, product, finance and legal teams • Ensure alignment between customer commitments and delivery capabilities • Maintain strong CRM discipline, forecasting accuracy and performance tracking • Prepare and lead customer governance meetings and business reviews

🎯 Requirements

• Proven experience in account management or customer-facing commercial roles • Strong commercial acumen, including experience owning renewals, pricing or account growth • Ability to manage and influence senior stakeholders (Director to C-suite level) • Experience operating in complex customer environments with multiple stakeholders • A structured approach to account planning and opportunity management • Confidence leading conversations, negotiations and presentations • Ability to lead and influence cross-functional teams without direct authority • A proactive, resilient mindset with a strong focus on delivery and outcomes • Nice to have: Experience within SaaS, enterprise software or technology-led environments • Exposure to utilities (water or energy) • Experience working in integration-heavy or complex delivery environments

🏖️ Benefits

• Personal growth - in leadership, commercial acumen and technical excellence • The opportunity to step into a true Account Director role with full ownership and autonomy • Exposure to senior customer stakeholders and complex, high-impact environments • To be part of a global, winning high growth organisation - with a career path to match • A vibrant culture full of people passionate about transformation and making a difference - with a one team, collaborative ethos • A competitive reward package that truly rewards our top talent • A chance to make a true impact on society and the planet