Customer Account Manager

🔥 0 minutes ago

🌐 United Kingdom, Ireland – Remote

🇬🇧 United Kingdom – Remote 🇮🇪 Ireland – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Nerdio

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2022-12

Consulting • Healthcare • Logistics

Nerdio is a company that specializes in streamlining operations and cost optimization for enterprise IT environments, focusing particularly on Microsoft Azure, Windows 365, and Microsoft Intune. Their products, Nerdio Manager for Enterprise and Nerdio Manager for MSP, offer robust automation features that reduce management time and operational costs for managed service providers and enterprises alike. Nerdio's solutions are designed to enhance IT efficiency across industries such as financial services, education, government, and healthcare, with a strong emphasis on security, user experience, and reducing Azure costs. Recognized as a leading innovative partner by Microsoft, Nerdio helps organizations deploy and manage virtual desktops and cloud environments efficiently.

📋 Description

• Own the full post-sale relationship for a book of Corporate accounts • Drive value realization, account health, and renewals • Proactively surface expansion opportunities • Serve as the primary post-sale customer touchpoint from deal close through onboarding, value delivery, expansion, and renewal • Own the strategic customer relationship post-sale • Drive onboarding and adoption by building and aligning onboarding plans with customers and internal teams • Lead Executive Business Reviews connecting progress to goals and roadmap • Monitor account health using data-driven insights and engagement signals • Coordinate mitigation for account risks or satisfaction gaps • Identify and route qualified upsell and cross-sell opportunities • Collaborate with Account Executives to grow account value • Lead the commercial renewal process through signatures • Build customer testimonials, case studies, and community engagement, including Training Camps and the Customer Advisory Board

🎯 Requirements

• Software background in an XaaS business such as SaaS, PaaS, or IaaS • Preference for experience managing customer relationships across IT Operations, Finance, and Software Engineering • Experience in contract negotiation and conflict resolution • Demonstrated experience in customer relationship management, ideally within the Enterprise segment • Proven ability to facilitate executive-level business reviews (QBRs/EBRs) • Experience building relationships with VP-level and above stakeholders • Experience following a LAER model (land, adopt, expand, retain) • Ability to recognize, qualify, and route expansion opportunities • Accurate forecasting skills and understanding of customer base and account health signals • Ability to articulate a value proposition with a technical theme • Comfortable using AI tools for account research, preparation, and reporting • 2–4 years of experience in a customer success or account management role, preferably within the technology industry • Proficient understanding of cloud computing, IT services, or related fields • Ability to build and maintain strong customer relationships • Experience managing customer accounts end-to-end, including handoffs, onboarding, renewals, and escalations • Exceptional collaboration skills with TAMs and Sales • Proficiency using CRM software and other relevant tools • Understanding of customer success metrics (GRR, NRR) and ability to analyze data • Familiarity with Virtual Desktop Infrastructure (VDI), Microsoft Azure ecosystem, and cloud services preferred • Knowledge of IT project management methodologies and best practices preferred

🏖️ Benefits

• Competitive Base + Commission Plan • Stock Options • Health and Welfare Plans • Life and Disability Plans • Retirement Plan • Unlimited Flexible Paid Time Off, including your birthday off • Collaborative Team Culture