Customer Success Architect

🔥 4 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 48 days.
• No salary listed.

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Translate pre-sales command plans into actionable objectives tied to customer business outcomes • Guide customers in using the GitLab platform and applying DevSecOps, CI/CD, and Git best practices • Lead customers through onboarding, enablement, utilization, and platform maturity • Own a customer portfolio and drive adoption, retention, expansion, and satisfaction • Act as the primary GitLab liaison, coordinating on questions, issues, roadmaps, and escalations • Build and maintain Customer Success Plans, goals, and KPIs • Program manage account escalations through timely coordination and resolution • Stay current on GitLab releases and provide product-use recommendations • Identify and recommend training and services opportunities

🎯 Requirements

• Proven experience in customer success, post-sales, or professional services roles with a focus on driving adoption, retention, and measurable business outcomes • Practical understanding of Git, common branching strategies, and the software development lifecycle, including continuous integration, continuous deployment, and DevSecOps practices • Ability to act as a trusted advisor to technical and business stakeholders • Strong written and verbal communication, presentation, and technical explanation skills • Demonstrated project management capabilities, including organizing work, managing escalations, and coordinating across internal teams • Analytical and problem-solving skills to interpret customer data, identify risks or opportunities, and recommend actionable next steps • Comfort working independently and as part of a distributed team • Openness to travel as needed and ability to apply transferable skills from related roles or industries

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

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