Head of Operations – COO Track

🔥 6 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 17%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gonini (formerly Bezos.AI)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

💰 Seed on 2021-11

Artificial Intelligence • SaaS • B2B

Gonini (formerly Bezos. AI) is an AI-focused company that recently rebranded from the name Bezos. ai to Gonini. The available site content shows a web product UI (navigation, mega menus, button system, top bar messaging and cookie notice) and explicit references to the rebrand; it appears to offer AI-related services or products through a web platform. The site structure (Services, Solutions, Resources, actions) and design elements indicate a productized, web-delivered offering consistent with an AI SaaS targeting business users, though specific products or customers are not described in the provided text.

📋 Description

• Own the end-to-end fulfilment process across warehouse partners, carriers, and customer support • Manage 3PL and carrier relationships, including SLAs, scorecards, escalation paths, and commercial leverage • Design and ship AI-driven operational workflows using Claude, Make, and Retool • Reduce manual intervention and enable real-time operational visibility • Own customer support, drive CSAT and inbound-contact-rate improvements, and build a team that resolves issues before escalation • Lead the existing four-person operations team, stabilise it, raise the bar, and grow it to 6–7 people over the first 12 months • Document the operational playbook and build scalable SOPs • Build automations hands-on, spend time in warehouses, and answer customer tickets • Partner strategically with the CEO and Board as a member of the Senior Leadership Team

🎯 Requirements

• Top-tier management consulting pedigree • Structured thinking, problem-solving rigour, and pattern-recognition from a top consulting environment • Frontline operator willing to work in warehouses, handle customer-support tickets, and build automations • Proven ability to use Claude, Make, and Retool to design and deploy automated operational systems • Direct experience running operations in a high-growth environment, owning operational KPIs and a team • Fluency in SQL, including joins and aggregations, and ability to interrogate the platform directly • Proven ability to thrive in a fast-paced, ambiguous startup environment and build from scratch • Analytical rigour and data-driven diagnosis, prioritisation, and impact measurement • Strong communication skills to manage external partners and represent operations credibly to the board • Degree in engineering, science, or a related quantitative field is a nice-to-have, not required • Prior logistics, e-commerce fulfilment, or supply-chain experience is a nice-to-have • Prior customer-support management experience, including Zoho Desk (or equivalent) and Notion, is a nice-to-have

🏖️ Benefits

• Own meaningful infrastructure at the intersection of operations, seller experience, 3PL partner management, finance and engineering, and see it compound • Work directly with the founder in a company that treats AI-native systems as a core way it runs • Real product-market fit, real brands, real traction and a clear operational problem worth solving, with plenty still to build • Seat on the Senior Leadership Team from day one, with a genuine path from Head of Operations to COO • Travel to the warehouse network across the UK, EU and US • Strong growth in scope, career, and compensation as the business scales

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