Account Manager

🕒 March 26

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Gravitee

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔌 API

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2022-09

API • Enterprise • SaaS

Gravitee is a platform that provides comprehensive API management solutions, focusing on the effortless control of the API ecosystem. It supports both synchronous and asynchronous APIs, offering features such as API design, management, access, observability, productization, and deployment. With Gravitee, organizations can unify their API Management irrespective of the API styles, API Gateways, or event brokers implemented. The platform is cloud-agnostic and presents a universal governance layer on top of other API Gateways and event brokers, providing advanced capabilities like multi-gateway and multi-broker support, event-driven architecture, and AI-assisted APIs. Gravitee's solutions cater to a range of industries, including financial services, telecommunications, healthcare, and more, helping businesses to manage, secure, and monetize their API initiatives effectively.

📋 Description

• Own and grow relationships with a portfolio of key existing customers across the EMEA North. • Manage overall renewal process. • Act as a strategic advisor and primary point of contact, advocating for your customers internally. • Collaborate with customers on their broader digital strategy, aligning Gravitee to long-term business goals. • Lead regular customer reviews, roadmap alignment sessions, and value realisation discussions. • Ensure high levels of customer satisfaction, retention, and expansion by identifying areas for growth and engagement. • Work cross-functionally with Product, Engineering, and Support to resolve issues and deliver strategic outcomes. • Maintain a deep understanding of Gravitee’s platform and how it solves complex, real-world challenges. • Identify and mitigate risks to customer adoption, satisfaction, or renewal.

🎯 Requirements

• 3+ years of experience in a Strategic Account Management role. • Proven track record of managing enterprise relationships with a strategic lens. • Strong understanding of API management, developer ecosystems, or related technologies (not mandatory but a plus). • Excellent communication and interpersonal skills, able to influence stakeholders at all levels. • Comfortable navigating technical conversations, while maintaining a business-value focus. • Strong analytical mindset: able to interpret complex data and make fast, informed decisions. • Highly organised, proactive, and driven by outcomes.

🏖️ Benefits

• Competitive medical coverage • Pension / 401k program options • Stock options - you build it, you own it • 25 days holiday + in-country national holidays • 3 mental health days + wellness allowance • Your birthday off 🎉 • Professional development budget to fuel your growth • Hybrid work culture with hubs across regions • Quarterly team events + annual offsite at an exciting location • A meaningful, progressive, global company culture that is as fun as it is hardworking • Endless growth opportunities