Salesforce and Programme Operations Specialist – NED Engagement Programme

Job not on LinkedIn

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 17%

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HelloKindred

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201 - 500 employees

💼 Consulting

🎯 Recruiter

📣 Marketing

Consulting • Recruitment • Marketing

HelloKindred is a global provider of marketing, creative, and digital talent, offering services that include both short and long-term contracts as well as direct hires. The company specializes in connecting businesses with creative and innovative talent through its vast pool of skilled professionals. HelloKindred emphasizes efficiency and cost-effectiveness in scaling global marketing efforts, offering both onshore and offshore services that enhance teams with design, content creation, and digital assets. By understanding client needs and fostering a culture of diversity and inclusion, HelloKindred delivers exceptional results through flexible staffing solutions tailored to modern business challenges.

📋 Description

• Maintain and update contact records, campaign information, and event-related data within Salesforce • Create and update contacts, manage attendance statuses, and ensure records are accurate and complete • Maintain event campaign records and ensure attendee information is correctly captured • Update post-event attendance records to trigger automated follow-up communications • Identify and correct duplicate, outdated, or incomplete records • Investigate missing information and ensure CRM records meet internal data quality requirements • Support consistent use of Salesforce processes and workflows across the programme • Monitor and manage the programme's shared inbox • Respond to event registration queries, access requests, attendee questions, and general programme enquiries • Escalate complex matters to relevant team members and maintain records of enquiries and follow-up actions • Provide back-office administrative support across virtual and in-person events • Update attendee and attendance records following events and process post-event data promptly • Support registration administration and maintain accurate event records • Coordinate with the programme team to complete event administration within agreed timelines • Review and clean CRM records to improve data accuracy and completeness • Identify missing consent information and support review and updating of records • Assist with audience databases and review potential Non-Executive Director contacts • Handle contact data in accordance with data protection and confidentiality requirements • Provide operational support to the NED programme team and maintain accurate documentation • Identify recurring administrative challenges and suggest practical improvements • Prioritise tasks, manage competing deadlines, and provide workload and issue updates

🎯 Requirements

• Proven, hands-on Salesforce experience is essential • Experience maintaining CRM records, updating contact information, and managing campaign or event-related data • Strong administrative and organisational skills, with excellent attention to detail • Experience managing a shared inbox, handling enquiries, and responding professionally to stakeholders • Ability to work accurately with large volumes of contact and event data • Confidence in identifying data discrepancies, correcting records, and following established processes • Strong written and verbal communication skills • Ability to manage multiple tasks, prioritise effectively, and meet deadlines • A proactive, reliable, and solutions-focused approach • Capacity to work independently in a remote environment while collaborating effectively with a wider team • Professional handling of confidential information and awareness of data protection requirements • Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship • Desirable: experience supporting corporate programmes, event teams, or senior stakeholder engagement initiatives • Desirable: experience using Salesforce campaigns, event attendance tracking, and automated communications workflows • Desirable: familiarity with marketing automation tools and event registration platforms • Desirable: experience maintaining consent records and supporting CRM data cleansing activities • Desirable: previous experience within professional services, financial services, or a large corporate environment • Desirable: experience supporting Non-Executive Directors, senior executives, or other professional audiences

🏖️ Benefits

• Initial 3-month contract, with a potential 6-month extension • Remote work setup • Opportunity to support a high-profile executive engagement programme within a leading professional services environment • Inclusive and equal opportunity hiring practices

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