Operations & Service Executive – US Hours

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £30k - £32k / year

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Pure Gold Company

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

💸 Finance

💳 Fintech

Finance • Fintech

The Pure Gold Company is a UK-based financial services firm that specializes in helping individuals and families protect their wealth through physical gold investments. Voted the UK’s Best Gold Broker, they offer tailored services for gold and silver investment, including options for secure storage. Their award-winning team provides expert guidance without pressure to buy, ensuring a transparent and competitive investment experience.

📋 Description

• Serve as the first point of contact for general client inquiries and issues. • Assist in onboarding new clients and ensure documentation and compliance requirements are met. • Manage partner accounts and provide information about purchases and account status. • Provide operational support and insight to senior leadership and contribute to business initiatives and strategic projects. • Process transactions, perform data entry, and prepare and manage purchase orders, invoices, contracts, and related documentation. • Maintain CRM and stock management databases, including accurate inventory and operational records. • Identify and implement improvements to processes, controls, efficiency, and client experience. • Own operational issues from identification through resolution. • Coordinate receipt, storage, and secure distribution of precious metals. • Take, process, and hedge orders through the bespoke Salesforce system. • Undertake clerical support for operations and projects. • Provide customer care, relationship management, database management, and logistical support between 13:00 and 01:30 UTC-0. • Assist the wider team as necessary.

🎯 Requirements

• Demonstrable experience working in a fast-paced environment where personal ownership and accountability for outcomes are expected. • Highly self-motivated with a proactive approach to problem-solving and continuous improvement. • Commercially aware and comfortable interacting professionally with senior stakeholders, including senior leadership. • Capable of operating with a high degree of autonomy, sound judgement, and maturity. • Naturally curious and improvement-focused, with the confidence to challenge processes constructively and suggest better ways of working. • Proficient with IT and technology, including Microsoft 365 suite products (Excel, Outlook, Teams, Loop, etc.) and Salesforce or equivalent. • Experience, or interest in, precious metal markets and wider financial/investment markets. • Salesforce expertise highly desirable. • Organised planner with excellent administration skills, attention to detail, and multitasking abilities. • Logical thinker with a thorough and diligent approach to prioritising work. • Process orientated to ensure compliance across multiple jurisdictions. • Proactively delivers excellent customer service and solutions. • Resilient and adaptable to working in a growth environment. • Quick learner comfortable working autonomously when required. • Team player with willingness to pitch in to help others. • Ability to work under pressure and flexibility to cope with changing priorities. • Confident verbal and written communicator. • Good time-management and planning skills. • Confident to express an opinion and unafraid to challenge. • Must be residing full-time in the UK and have the Right to Work in the UK. • Successful candidates must satisfactorily complete pre-employment screening, including credit, criminal records, and sanctions checks.

🏖️ Benefits

• Monday to Friday, shifts between 1pm – 1:30am (1-hour lunch break) • £30,000 - £32,000 (dependent on experience) • Generous pension scheme • Fully remote role (option to work from our London office if preferred) • 33 days annual leave (inclusive of any public holidays) • An extra day of holiday for your Birthday • Company get-togethers and events • Private Healthcare & Health Cash Plan • Discounted gym membership • Electric vehicle leasing scheme • Cycle to work scheme • Generous family leave policies • A positive, ambitious, and rewarding culture