Telesales Representative, Inbound

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $39k - $53.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍💼 Account Executive

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Henry Schein

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1932

🏥 Healthcare

🍽️ Food & Beverage

🏭 Manufacturing

Healthcare • Food & Beverage • Manufacturing

Henry Schein is a global company dedicated to servicing a range of medical and dental providers. It offers a comprehensive portfolio of products and solutions, including practice management software, large equipment, and technology services. Founded in 1932, Henry Schein has established itself as a leader in healthcare products and services, with a commitment to improving health and increasing access to care through strategic growth and innovation across its global operations.

📋 Description

• Receive and handle high-volume customer telephone calls for orders, product inquiries, and related questions • Engage with customers and respond to inquiries via live chat • Suggest related or upgraded products through cross-selling and up-selling • Inform customers about promotional items and manufacturer specials using consultative sales techniques • Handle customer complaints regarding pricing errors and back-ordered items • Forward escalated calls to management, including competitor price-matching issues outside guidelines • Coordinate with Customer Service on product returns, re-orders, and credit issues • Consult managers for approval on pricing overrides and product-shortage restrictions • Attend monthly team meetings and complete compliance training • Maintain current product knowledge, selling best practices, and industry trends • Assist internal and external customers with navigating Henry Schein and finding solutions • Participate in special projects and perform other assigned duties • Meet company quantity and quality standards and comply with company policies and Worldwide Business Standards

🎯 Requirements

• Typically 2 or more years of related experience • Strong selling skills • Negotiation skills • Ability to answer a high volume of incoming calls • Ability to call out as needed • Ability to learn applicable computer systems, including AS-400, live chat platform, Salesforce, Siebel, and Workday • Ability to work independently with limited supervision • Very good time management and prioritization skills • Ability to meet deadlines • Very good attention to detail and accuracy • Customer service orientation and ability to work with complex issues • Ability to plan and arrange activities • Very good interpersonal communication skills • Very good written and verbal communication skills • Ability to maintain confidential and highly sensitive information • Ability to work in a team environment • Ability to multi-task • Ability to establish productive working relationships at multiple organizational levels • Typically high school education, vocational training and/or on-the-job training • Bachelor's degree preferred

🏖️ Benefits

• Medical, Dental and Vision Coverage • 401K Plan with Company Match • PTO • Paid Parental Leave • Income Protection • Work Life Assistance Program • Flexible Spending Accounts • Educational Benefits • Worldwide Scholarship Program • Volunteer Opportunities