Customer Success Manager – Mid Market

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 €56.9k - €78.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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HubSpot

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

HubSpot is an AI-powered customer platform that combines marketing, sales, and customer service software into one integrated suite. With over 238,000 customers in 135 countries, HubSpot offers tools for marketing automation, sales management, customer service, content marketing, operations, and B2B commerce. With products like Marketing Hub, Sales Hub, Service Hub, and Content Hub, HubSpot enables businesses to generate leads, close deals, and provide excellent customer support, all while using AI to enhance operations and insights. The platform is designed to unify teams and customer data, supporting both small startups and large enterprises in their growth journey.

📋 Description

• Lead with AI to deliver customer value and build long-lasting customer relationships • Serve as a trusted inbound advisor to customers and understand their business needs • Manage 150–180 customer relationships, including new and long-standing customers • Regularly understand customer goals and align them with necessary resources • Partner with onboarding, up-sell/cross-sell, and renewals teams to solve for customers • Help customers fully adopt the HubSpot platform • Conduct 4–5 scheduled customer deep-dive meetings per day • Review customer progress, provide strategic and tactical recommendations, and communicate new HubSpot features • Respond to reactive customer inquiries, including invoice and software how-to questions • Uncover, scope, and qualify opportunities for additional HubSpot products and services • Promote customer retention and growth • Understand technical roadblocks and recommend solution implementation and core integrations using HubSpot

🎯 Requirements

• Fluency in written and spoken English • 2+ years of experience in a client-facing or account management role • Business savvy with consultative, problem-solving, and issue-resolution skills • Strong knowledge of the media/digital landscape • Motivated self-starter with demonstrated results while balancing demanding expectations • Highly organised, quick learner who works well under pressure • Strong negotiation skills and comfort navigating financial conversations and cancellations • Ability to build and maintain relationships, manage expectations, and identify escalation issues • Knowledge of Loop Marketing, AEO, and LLM, or aptitude to learn them quickly and independently • Ability to support an ongoing partner relationship to maximise acquisition, retention, and up-sell rates

🏖️ Benefits

• Remote, flex, or office work options in the UK • Disability accommodations and alternative travel arrangements • In-person team and peer connection opportunities • In-person events for applicable teams • AI-supported candidate screening with human hiring decisions