Business Development and Customer Success Manager

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Vesta Software Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏗️ Construction

🍽️ Food & Beverage

🏭 Manufacturing

Construction • Food & Beverage • Manufacturing

Vesta Software Group is a global organization specializing in the acquisition and long-term growth of vertical market software companies. Unlike traditional acquirers, Vesta operates on a buy-and-hold strategy, maintaining the independence of the companies they acquire and investing in their sustainable growth. Vesta prides itself on never selling a business, instead prioritizing the autonomy of its acquired companies and leveraging a network of resources to accelerate growth. With more than 30 acquisitions and a presence in over 9 countries, Vesta supports its portfolio companies with best practices and capital while fostering a productive and positive workplace culture, demonstrated by its Great Place To Work® certification.

📋 Description

• Identify and secure new business opportunities across the sports industry • Build and manage a qualified sales pipeline to meet new-name targets • Lead commercial discussions, product demonstrations, proposals, and bid/tender preparation • Develop relationships with senior decision-makers using a consultative sales approach • Meet or exceed monthly and quarterly new-business sales KPIs • Own strategic relationships across a portfolio of existing customers • Drive upselling and cross-selling of additional products and services • Manage renewal timelines to protect retention and prevent churn • Conduct regular business reviews and identify expansion opportunities • Ensure customers achieve maximum value from Jonas Sports products and services • Act as the internal voice of the customer and resolve issues through internal teams • Gather customer feedback for the product roadmap and support pilot programmes • Develop customer advocates and reference customers • Track customer satisfaction and retention metrics • Develop partnerships across governing bodies, clubs, and sports organisations • Represent Jonas Sports at industry trade shows and networking events

🎯 Requirements

• Experience within professional sport is desirable, with an existing network of industry contacts • Strong track record of hitting sales and/or retention targets • Excellent communication, negotiation, and presentation skills • Willingness and ability to travel regularly to customer sites across the UK as required • Comfortable working independently in a remote/hybrid environment • Good technical and commercial understanding of how software creates value for clients • Self-motivated, goal-oriented, and resilient under target pressure • Strong customer service mindset and curiosity about client challenges • Consultative approach with ability to diagnose needs and articulate clear ROI • Comfortable operating across business development, account management, and internal advocacy • Professional integrity and persistence

🏖️ Benefits

• Fantastic working environment • Enriching career • Equal Opportunity Employer • Disability accommodation during the application process