Customer Success Manager – Europe

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Valutico

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💸 Finance

💳 Fintech

🏢 Enterprise

💰 Venture Round on 2023-01

Finance • Fintech • Enterprise

Valutico is a leading valuation platform that simplifies the process of valuing private companies. It offers a suite of tools for business valuation, including access to transaction data, industry multiples, and peer comparisons, making it a trusted choice for over 700 firms globally. Valutico allows users to create professional reports efficiently and provides round-the-clock assistance, ensuring that financial professionals can execute accurate valuations in a fraction of the time usually required.

📋 Description

• Serve as the day-to-day contact for assigned accounts, building trust and rapport, identifying opportunities, highlighting best practices, and documenting them • Review the customer journey and take a consultative approach to help clients overcome issues and achieve goals • Facilitate interaction and workflow between project team members and third-party service providers to ensure timely deliverables • Collaborate with team members to problem-solve and strategise upcoming client meetings • Prepare documentation or visuals demonstrating campaign performance • Analyse C-Sat/NPS trends to identify improvement areas • Work with sales and marketing to collect customer references and develop case studies • Develop and understand customer outcomes through customer communication • Analyse customer health metrics, run NPS, and gather feedback via Intercom • Collaborate with the Product Team to report customer issues or bugs and communicate platform development requests

🎯 Requirements

• 3+ years of experience in Finance, Business Valuation, Account Management, or Customer Success • Ability to work remotely and autonomously • Experience in Customer Success or studies in Finance, ideally in the valuation sphere, with aptitude for the other • Strong motivation and customer-focused mindset • Excellent organisational skills and ability to learn quickly • Strong verbal and written communication skills • Strategic planning and project management skills • Analytical and process-oriented mindset • Comfortable working across multiple departments in a deadline-driven environment • Active team player, self-starter, and multitasker able to adjust priorities quickly • Fluent/native English

🏖️ Benefits

• A strong, experienced team with ongoing support, honest feedback, and a real team spirit • Access to the latest technologies and tools • An environment that recognises and rewards performance • An international, remote-friendly work environment with colleagues from around the globe • Fair and transparent compensation • Competitive base salary • Above-average commission/bonus structure